Claims Assistant (Special Duty or Term Limited Temporary)

Full Job Description

The Central Employee Services Division within King County's Department of Human Resources (DHR) seeks a customer-focused professional for a Claims Assistant position. We are a self-insured employer looking for a motivated and eager individual to work in our Workers' Compensation Claims unit. This recruitment will be used to fill one Term-Limited Temporary (TLT) or Special Duty Assignment (SDA) position and to create an eligibility pool to fill additional TLT or SDA vacancies that may occur within the next six months. The duration of the assignment is anticipated to be 12 months.

Reporting to the Claims Supervisor, the Claims Assistant will bring authentic empathy to their work in Worker’s Compensation Claims unit. In accordance with Washington State industrial insurance legal requirements and claims management standards of King County, a self-insured entity in Washington State, the County is responsible for self-administering its own Workers’ Compensation program.

As one team, the Central Employee Services Division supports a thriving King County employment experience and provides integrated compensation, benefits, work/life well-being, safety, and retirement planning services.

If you are an exceptionally organized individual with a high attention to detail and a passion for customer service, we would like to hear from you!

Requirements

• Applying equity and social justice principles(ESJ) is a daily responsibility and a foundational expectation for all King County employees. This role will champion King County’s deep commitment to ESJ by exemplifying shared values, behaviors, and practices in all aspects of the work.
• Open case files for incoming claims to ensure appropriate forms have been received and technical and legal requirements are met.
• Enter incident and claims data filed by King County employees and index incoming claim-related mail into the iComp claims management system.
• Perform phone coverage for central phone line; respond to billing inquiries and help injured employees understand their benefits and the status of their claims.
• Review, process, and adjust medical invoices.
• Create and update credentials for claim vendors in Excel.
• Generate and update forms utilizing Word and Adobe Acrobat Pro.
• Deliver excellent customer service to King County employees by managing and responding to employee inquiries via email and phone.
• Maintain and ensure confidentiality of sensitive claims information in all forms; written, verbal, and electronic.
• Other duties as assigned.
  

Qualifications

Minimum Qualifications

• One year of increasingly responsible customer service or administrative support responsibilities in claims management, employee benefits, medical billing, or human resources OR an equivalent combination of education and experience which provides the applicant with the specific skills, knowledge, and ability to perform the work.
• Experience in a high-volume call working environment that is fast paced with time-sensitive deadlines.
• Strong interpersonal skills, to include the ability to work independently and as part of a team; ability to provide excellent customer service with discretion, patience, and professionalism.
• Demonstrate shared values and behaviors as related to equity and social justice principles and practices.
• Manage multiple and shifting priorities to meet deadlines, while working under pressure and considering broad impacts to meet customer service expectations and regulatory deadlines.
• Excellent oral and written communication skills, and the ability to communicate with diverse individuals at all levels, both internally and externally.
• Intermediate level proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams, and OneNote), Adobe Acrobat, and demonstrated ability to quickly learn new technology tools.
• Ability to enter and review alphanumeric and numeric data entries with accuracy and high attention to detail.
• Experience and ability to prepare, format, proofread, and edit documents including Adobe forms.
• Experience and demonstrated ability to work effectively and collaboratively with individuals from diverse backgrounds, to include sensitivity to and knowledge of various ethnic, cultural, and socioeconomic backgrounds.

Desirable Qualifications

• Experience using iComp or similar claims management systems.
• Experience working with public sector employees.

Physical Requirements
Ability to move and lift up to 25 lbs.

Additional Information

Who May Apply

This recruitment is open to King County employees and the public and will be used to fill one Term-Limited Temporary (TLT) or Special Duty Assignment (SDA) position and to create an eligibility pool to fill additional TLT or SDA vacancies that may occur within the next six months.

The duration of the assignment is anticipated to be 12 months.

• TLT’s are open to all King County employees and the public. King County values diverse perspectives and life experiences.

SDA’s are open to current King County career service or appointed employees who have passed their initial probationary period.

Employees selected for special duty will be compensated based upon the provisions of the collective bargaining agreement or Coalition Labor Agreement for their base assignment.

To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Forms and Materials Required

An online employment application completed at www.kingcounty.gov/jobs.

The employment history should go back at least 10 years if you have 10 years of employment, or more to include all relevant experience. Resumes will not be accepted in lieu of a completed application.

All relevant experience must be included in the application.

Applicants will be screened for competitiveness, completeness, and written communication skills. Initial screening will be based on a review of application materials. The most competitive candidates will be invited to participate in a series of one or more interviews.

Teleworking Requirement

The successful candidate will work onsite through the initial training period. Once approved by their manager, the Claims Assistant may work a hybrid schedule with at least three days a week onsite.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Union Status
This position is represented by Teamsters Local 117 Professional and Technical and is classified as a Claims Assistant (class code: 2330100).

King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

For more information on this recruitment, please contact:
Michael Strutynski, HR Business Transformation Manager, at michael.strutynski@kingcounty.gov