Civilian Pay Technician (Office Automation)
Immigration and Customs Enforcement
FreshPosted Mar 23
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Posted: March 26, 2026 (0 days ago)
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Civilian Pay Technician
Military Treatment Facilities under DHA
Department of Defense
Location
Salary
$51,210 - $66,574
per year
Type
Full-Time
More Maintenance & Trades jobs →Closes
April 2, 2026More DOD jobs →
GS-6 Pay Grade
Base salary range: $37,764 - $49,094
Typical requirements: 1 year specialized experience at GS-5. Bachelor's degree + some experience.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves helping military treatment facility employees and managers with everyday pay questions, fixing payroll problems, and handling tasks like entering work hours and training staff on timekeeping.
It's a customer service role focused on accurate pay processing in a government health setting.
A good fit would be someone detail-oriented with office experience who enjoys assisting people and working with computer systems.
Key Requirements
- One year of specialized experience assisting customers with pay inquiries
- Proficiency in using automated payroll software systems
- Ability to resolve pay-related issues and analyze problems in pay applications
- Experience performing data entry and corrections for time and attendance
- Skills in providing customer service and training on time and attendance procedures
- U.S. citizenship required
- No education substitution; experience-only qualification for GS-6 level
Full Job Description
About the Position: Serves as Civilian Pay Technician in a Military Treatment Facility (MTF) with the Defense Health Agency, Naval Medical Center Portsmouth, VA.
Provides clerical and technical liaison customer service for employees, supervisors and managers on both routine and complex pay-related issues.
This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service.
Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).
You will receive credit for all qualifying experience, including volunteer experience.
Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience which includes assist customers with pay inquiries, utilize an automated payroll software system and resolve pay issues.
This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).
Some federal jobs allow you to substitute your education for the required experience in order to qualify.
For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Major Duties:
- Perform data entry and correction of time and attendance data.
- Serve as the local Customer Service Representative for various civilian pay-related matters.
- Receive and analyze problems relating to automated pay applications.
- Provide initial and refresher time and attendance training to customers.
- Maintain pay and leave files for routine and non-routine actions.
- Serve as a point of contact for in and out-processing of civilian employees
Check your resume before applying to catch common mistakes