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Children's Mental Health Case Manager III
City of Norfolk
Community Services Board
Location
Norfolk, Virginia, 23510
Salary
$54,190.94 - $90,788.72
per year
Type
Full-Time
More Healthcare & Medical jobs →Closes
March 21, 2026
Job Description
Summary
This job involves helping children and teens with serious emotional issues by coordinating their care, connecting them to resources, and supporting families through assessments, planning, and advocacy.
A good fit would be someone with a background in human services who enjoys working directly with young people, collaborating with teams, and making a positive impact in a community mental health setting.
Key Requirements
- Bachelor's degree in a human services field
- Two years of experience in human services, specifically with children and adolescents
- Experience providing case management services like assessment, treatment planning, linking, monitoring, and advocacy
- Ability to coordinate care with prescribers, counselors, nurses, and external providers
- Skills in maintaining clinical documentation and medical records in line with agency guidelines
- Valid driver's license (may be required)
- Certification in basic first aid and CPR (depending on assignment)
Full Job Description
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Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.
The NCSB is seeking a Case Manager III to provide case management services (assessment, treatment planning, linking, monitoring, and advocacy) to an assigned caseload of children and adolescents with serious emotional disturbance (SED). Completes clinical I documentation in accordance with agency guidelines.
Department Hiring Salary Range: $54,190-$62,185
Requirements
Essential functions include but are not limited to:
- Provide a safe and welcoming environment while providing care coordination services to consumers and families.
- Serves as a primary point of contact for consumers and families being served by the clinic. Coordinate care, working collaboratively with prescribers, counselors, nurses, and administrative staff.
- Links consumers to resources, internal as well as external, and provides ad hoc assistance with navigating the service system.
- Facilitates communication and coordinates care between CSB providers and consumer's external healthcare providers for continuity of care.
- Assist consumers and families with accessing behavioral health crisis services when needed.
- Advocates for consumers and families to ensure needed support and resources are available.
- Maintain consumer's medical record.
- Obtain and maintain clinical documentation and health records from other providers to ensure continuity of care.
- Participate in regular supervision with Clinical Coordinator and consult with other team members as needed.
- Attend staff meetings, case reviews, and training as required.
- Performs other work-related projects and duties as assigned.
Qualifications
Bachelor's degree in a human services field.
Two years experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations. Experience working with children and adolescents is required.
Two years experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations. Experience working with children and adolescents is required.
Additional Information
- Valid Driver's License may be required depending on assignment.
- Certification in basic first aid and CPR, depending on area of assignment.
Working Hours: Monday — Friday 8:30 am- 5pm with ability to work evening and weekend events as needed.
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