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Veterans Health Administration
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ID/DD Support Coordinator II (Case Manager II)
City of Norfolk
Community Services Board
Location
Norfolk, Virginia, 23510
Salary
$49,152.78 - $82,348.05
per year
Type
Full-Time
More Social Services jobs →Closes
March 22, 2026
Job Description
Summary
This job involves helping people with intellectual and developmental disabilities by assessing their needs, creating personalized support plans, and connecting them to community resources like medical care, housing, and job training to live more independently.
A good fit would be someone with a background in human services who is organized, empathetic, and enjoys coordinating care for vulnerable populations.
It's a rewarding role in a public agency focused on recovery and community integration.
Key Requirements
- Bachelor's degree in a human services field or equivalent combination of training and experience
- Experience in human services, particularly case management
- Preferred: One year of experience in the intellectual disabilities field
- Ability to complete assessments and develop individual support plans in collaboration with clients and families
- Skills in coordinating and monitoring services from Medicaid waivers, community agencies, and support systems
- Proficiency in maintaining compliant documentation for billing, HIPAA, and state regulations
- Commitment to regular face-to-face visits (at least every 90 days) and monthly monitoring of client progress and satisfaction
Full Job Description
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.
The NCSB is seeking an ID/DD Support Coordinator II (Case Manager II) to assist individuals with Intellectual and Developmental Disabilities in accessing needed medical, psychiatric, social, educational, vocational, residential, and other supports essential for living in the community and in developing his or her desired lifestyle.
Department Hiring Salary Range: $49,152- $56,403
Requirements
Essential functions include but are not limited to:
Completes initial and annual assessment of individuals for planning services and supports.
Develops Individual Support Plan based on assessment information in collaboration with the individual and/or family.
Provides linkage, coordination, and monitoring for services to include Medicaid Waiver Services provided by private
providers, other community agencies, natural support systems and other units in the NCSB.Maintains chart documentation that is compliant with agency guidelines and state regulations. Ensures that documentation substantiates billing for services.
Complies with all State Case Management Licensure regulations, HIPAA, and Human Rights regulations.
Conducts face-to-face visits at a minimum of every 90 days and completes monthly activity related to the individual service plan.
Monitors progress, service delivery, and individual satisfaction by providing monthly service to all individuals on assigned caseload. Provides increased frequency of service whenever clinically indicated.
Identifies and accesses resources to meet identified needs and assist individuals in procuring and maintaining resources and entitlements.
- Performs other related duties as assigned.
Qualifications
Bachelor's degree in a human services field, or equivalent combination of training and experience.
Experience in a human services field related to the area of assignment, to include work in case management. Some assignments also require specific experience working with various types of client populations.
Experience in a human services field related to the area of assignment, to include work in case management. Some assignments also require specific experience working with various types of client populations.
Preferred Experience:
One (1) year experience in the Intellectual Disabilities field, preferably in the case management area.
Additional Information
- Valid Driver's License may be preferred depending on assignment.
- Certification in basic first aid and CPR, depending on area of assignment preferred.
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