Child Support Specialist Trainee - Human Services BCSE - Kanawha Co.
State of West Virginia
FreshPosted Jan 12
↻ Recently Reactivated
Posted: January 8, 2026 (7 days ago)
Reactivated: January 8, 2026
This job reappeared after being removed. Worth checking if still available.
Child Support Supervisor 2 - Bureau for Child Support Enforcement - Wood Co.
State of West Virginia
HUMAN SERVICES - BCSE - BUREAU FOR CHILD SUPPORT ENFORCEMENT
Location
West Virginia, 25305
Salary
$41,194 - $71,789
per year
Type
Full Time
More Management & Supervision jobs →Closes
January 24, 2026More State jobs →
Job Description
Summary
This job involves leading a team of child support specialists and staff in a local office, ensuring cases are handled correctly according to laws and policies while providing training and maintaining efficient workflows.
It requires hands-on supervision, including reviewing sensitive cases, solving complex problems, and managing staff performance to deliver timely customer service.
A good fit would be someone with experience in child support or related legal/financial fields, strong leadership skills, and a commitment to helping families through accurate case management.
Key Requirements
- Bachelor's degree from a regionally accredited four-year college or university, or substitution with four years of relevant experience (including two in a supervisory role) in legal settings, debt collections, investigations, or child support roles
- Four years of full-time paid experience as a Child Support Specialist or in equivalent duties like legal research, case file preparation, or economic services
- Ability to perform analytical assessments of complex child support cases and financial data for compliance with federal, state, and BCSE policies
- Experience training staff on policy changes, case processing, distribution, and procedures
- Skills in supervising technical work, establishing quotas, quality assurance, and workflow controls to meet deadlines
- Proficiency in interpreting policies, evaluating staff performance, conducting meetings, and handling grievances
- Availability of a personal car for continuous use in employment
Full Job Description
Wood County
Under limited supervision, performs full-performance supervisory work overseeing a local office or over units in the Central Office, which supervises Child Support Specialists and other support staff and clerical support staff.
Work is reviewed by supervisors.
Performs analytical assessments of the highest complexity with regard to Child Support case processing and/or financial data to determine compliance with Federal and State Legislation and BCSE Policy.
Trains subordinate staff and other staff with respect to changes in Federal, State, and BCSE Policy concerning case processing, distribution, allocations, guidelines, and procedures.
Performs reviews of cases which may be of a sensitive nature. Maintains workflow and reviews to ensure the timely delivery of quality customer service.
Research other agencies databases to determine accurate data and history for accurate case management for the BCSE.
The nature of the work supervised is typically of a more technical nature as opposed to other supervisory titles.
Will be a working supervisor performing related work of a more advance level than those supervised.
Establishes controls, such as quotas and quality assurance procedures, to ensure that work is properly completed and deadlines are met, and reviews cases to determine priority levels and assigns appropriately.
Interprets and applies departmental polices and regulations for subordinate staff and others. Evaluates and maintains records for work quality of staff.
Plans and conducts unit meetings and individual staff conferences in order to promote staff development and profession growth.
Answers questions and solves problems of a complex nature for, and with subordinates.
Approves attendance reports, leave and travel requests, and schedules in accordance with personnel policies and responds to Grievance issues within the mandated time frame.
This Position is located in Wood County
Click The APPLY Link To Apply Online.
Qualifications
Training: Bachelor's degree from a regionally accredited four-year college or university.Substitution: Four years of full-time or equivalent part-time paid experience in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney
OR in debt collections, credit investigations, criminal investigations, law enforcement
OR as an Economic Service Worker, Child Support Technician 1, 2, or 3, or Family Support Specialist
OR any combination thereof with at least two of those years in a supervisory capacity may substitute for the college training on a year-for-year basis.
OR in debt collections, credit investigations, criminal investigations, law enforcement
OR as an Economic Service Worker, Child Support Technician 1, 2, or 3, or Family Support Specialist
OR any combination thereof with at least two of those years in a supervisory capacity may substitute for the college training on a year-for-year basis.
Experience: Four years of full-time or equivalent part-time paid experience in a Child Support Specialist classification or in a position performing duties as listed above.
Special Requirements: Availability of a car for continuous use is a requisite of employment.
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