Child Support Specialist 1 - Human Services BCSE - Kanawha Co.
State of West Virginia
FreshPosted Jan 12
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Posted: January 12, 2026 (3 days ago)
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Child Support Specialist Trainee - Human Services BCSE - Kanawha Co.
State of West Virginia
HUMAN SERVICES - BCSE - BUREAU FOR CHILD SUPPORT ENFORCEMENT
Location
West Virginia, 25305
Salary
$31,533 - $53,916
per year
Type
Full Time
More Social Services jobs →Closes
January 28, 2026More State jobs →
Job Description
Summary
This entry-level job trains you to handle child support cases for the state, starting with classroom learning and supervised work on tasks like finding parents, calculating support payments, and helping families.
You'll build skills to eventually manage your own cases while keeping information private and responding to customer questions.
It's a good fit for someone organized with customer service or office experience who wants to help families and is willing to learn laws and procedures.
Key Requirements
- High school diploma or equivalent
- Four years of clerical or paraprofessional experience (or equivalent college education: 30 credit hours = 1 year)
- Ability to drive and have access to a vehicle for work
- Willingness to undergo 12-month probationary period with monthly evaluations
- Strong customer service skills for handling inquiries and resolving simple issues
- Commitment to maintaining confidentiality of sensitive information
Full Job Description
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In a training capacity, performs entry - level Child Support Enforcement Work.
Through formal classroom training and on the job training, job assignments are designed to develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE).
You will learn in this position with a training period where employees perform beginning level Child Support case work in processing cases through locations, case development, initial notice to non-custodial parents regarding obligation and Child Support Enforcement involvement.
Under close supervision will learn to acquire knowledge and abilities leading to the independent management of a case load in Child Support Enforcement.
This position requires monthly evaluation and progress monitoring by supervisory staff.
Will learn to acquire the knowledge and abilities to manage a caseload in the area of Child Support Enforcement; become familiar with agency policy and State and Federal Laws.
Will learn to locate parents, assets and sources of income and calculate the Child Support formula.
Research legal sources such as statutes, court opinions, rules and regulations, and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies, and case files for the BCSE Attorney.
Performs beginning level work in responding to customer service inquires to include resolution of less complex case issues, compose routine correspondence, and maintains confidentiality of Information.
This posting is for a Caseworker. This Position is located in Kanawha County.
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Click The APPLY Link To Apply Online.
Qualifications
Training: High school diploma or equivalent.AND
Experience: Four (4) years of clerical and/or paraprofessional experience.
OR
Substitution: Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.
Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.
Additional Information
Probationary period of twelve (12) months - (SPB 3013)
To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.
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