Chief Resident Services

Full Job Description

This position is that of Chief, Resident Services, which is a senior-level management position located at the Armed Forces Retirement Home (AFRH), Washington D.C.

The incumbent assures the provisions of the Resident Services area, residential care and services for Independent Living (IL), admissions, recreation services, food services, chaplain program, and volunteer program.

You must meet the following requirements within 30 days of the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service.

One year of experience refers to full-time work; part-time work is considered on a prorated basis.

To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

Specialized Experience for the GS-14 level: You must have at least one year of experience at or equivalent to the GS-13 level in the federal service that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of this position.

Specialized experience is defined as: Developing and applying management techniques and methodologies to plan, execute, review, or advise on programs such as budget, policy and regulation, or development and administration of contracts; AND Experience with various HR functions such as recruitment, personnel actions, performance reviews, etc.

in the oversight of all operations of an office; AND Supporting performance improvement efforts to identify trends, assist with corrective actions, and monitor areas affecting regulatory compliance in a senior living environment, to include supporting accreditation and survey readiness by maintaining familiarity with applicable standards, preparing documentation, and coordinating with interdisciplinary teams.

SPECIAL NOTE: Long-term care experience and/or interacting with geriatric patients is highly desired.

In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-14, you must have been at the GS-13 level for 52 weeks.

Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.

Major Duties:

As Chief Resident Services, you will: Direct, coordinate, and supervise the efforts of approximately 20 employees in the Resident Services area.

Serve as Resident Service's budget Program Manager with responsibility for planning, programming, estimating and budgeting in his/her functional area(s) of mission support.

Coordinate with the Agency's Chief Human Capital Officer and the Bureau of Fiscal Services' (BFS) Human Resources team regarding Requests for Personnel Action for Resident Services employees.

Review facts of individual disciplinary cases prior to endorsement to ensure proper level of discipline is administered and the discipline is equitable in relationship to other disciplinary.

Participate in AFRH Grievance System at directorate level. Be responsible for Independent Living (IL) residential facilities of the Home with capacity of approximately 600 residents.

Provide multifaceted admissions, religious, recreational, sports, dining, and entertainment programs for IL Residents of the Home.

Manage physical spaces in which programs are delivered/performed, i.e., bowling alley, facility exercise rooms, the central auditorium/movie theater, a variety of hobby and craft shops, card rooms, the members' visitor lounge and day rooms.

Conduct the Leisure Learning program for continuing adult education, self-improvement, and skills development.

Act on behalf of the Director on all matters of order and discipline for the Home IL Residents.

Hearing Officer responsible for examining all infractions of Resident discipline and violations of Home directives and policies. Conduct administrative hearings and issue disciplinary judgments.

Coordinate rehabilitative efforts for Resident with other functions of the Home. Serve as a member of the Resident Fund Advisory Board (RFAB).

The Chief, Resident Services, the Chairman of the Resident Advisory Council (RAC) and the Resident Members of the RFAB, as members of the RFAB are responsible for the preparation of the annual fiscal budget for the benefit of the Residents of the Home.