Chief Information Officer

Full Job Description

This position is located within the Federal Mediation and Conciliation Service (FMCS), Headquarters, Office of Information Technology and reports directly to the Chief Operating Officer (COO).

Experience You must have IT-related experience demonstrating each of the four competencies listed below.

Attention to detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations.

AND Specialized Experience: You must have one year of specialized experience at the GS-14 grade level.

Specialized experience is experience that has equipped the applicant with the particular competencies/qualifications to successfully perform the duties of the position and is typically in or related to the work of the position to be filled.

Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

Time in grade: Current federal employees applying for a promotion opportunity must meet time-in-grade (TIG) requirement of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled.

Specialized Experience includes: Leading and managing IT staff, including setting priorities, providing guidance, and ensuring team performance; Providing expert advice and guidance on a wide range of IT-related issues, including cybersecurity, infrastructure, applications, data management, and IT workforce development; Developing and implementing IT policies and procedures, and providing guidance to staff on their application; Communicating with all levels of management presenting delicate positions on controversial or sensitive matters in a professional manner to support the mission; Overseeing project staff who monitor activities and evaluate accomplishments and risk management principles; Applying leadership skills in supervising, planning, executing, and overseeing the work of subordinates; Applying project management principles, methods, and practices; developing strategic plans and scheduled; and defining key milestones and deliverables; and Applying cybersecurity concepts, principles, methods, and practices sufficient to plan and carry out difficult and complex assignments and develop new methods, approaches, or procedures, and to provide advice and guidance on a wide range and variety of complex Cybersecurity issues.

Your resume must have complete information. Please ensure your resume accurately reflects the duties and responsibilities under each position you have held with each employer.

In describing your experience, please be clear and specific.

It is your responsibility to make sure your resume states complete information for each job entry (beginning and ending dates of employment stated as MM/YYYY; and total hours worked per week).

If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position.

Part-time or unpaid experience: Credit will be given for appropriate unpaid work on the same basis as for paid experience.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

To receive credit for such experience you must indicate clearly the nature of the duties and responsibilities in each position held and the number of hours per week spent in such employment.

Qualifications must be met by the Closing Date: You must meet all qualification and eligibility requirements by 11:59pm EDT on the closing date of this announcement.

To preview the Questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12901110. Major Duties:

Provides enterprise-level program governance for all FMCS information technology programs, establishing and enforcing policies, standards, architectures, and frameworks aligned with Federal IT governance requirements.

Develops, implements, and maintains a comprehensive IT strategic plan that aligns with the agency-wide mission priorities, ensuring that technology investments deliver measurable value and advance organizational objectives.

Oversees the planning, direction, and timely execution of all IT programs, including the development, assignment, and clearance of goals and objectives for both contract and subordinate staff.

Exercises discretionary authority to approve the allocation and distribution of funds within the Office of Information Technology budget, ensuring fiscal stewardship and alignment with agency priorities.

Provides executive oversight and direction for subordinate staff, establishing performance expectations, assigning work priorities, reviewing completed assignments, and evaluating the effectiveness of staff performance.