Chief Health Professions Investigator

Full Job Description

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic professional to join our regulatory department and serve as a Chief Health Professions Investigator (Public Service Manager 1) within our Professional Licensing Division at our central office near Valley Junction in Des Moines, Iowa.

Who We Are

DIAL’s mission is to Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency.

DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans, and is comprised of eight core operational divisions: Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Licensing, Workers’ Compensation, and Administration.

The Compliance Bureau of the Licensing Division is responsible for fielding complaints and overseeing the investigatory/disciplinary process.

Investigation types include, but are not limited to, patient boundary issues, competency concerns, infection control, drug diversion, and failure to comply with Board orders.

The Chief Health Professions Investigator position reports to the Bureau Chief of Compliance and will serve as the Supervisor over a unit of Health Professions Investigators.

A background in investigations or case management, including detailed reporting and management of a high volume of cases, is desirable. This position will be located at 6200 Park Avenue in Des Moines.

What We’re Seeking

The successful candidate for this fast-paced position is a motivated, organized, and detail-focused individual.

Applicants should have a proven track record of completing tasks on a strict deadline, experience working with diverse populations, work well in a team environment and have a desire to learn rules for various professions.

Desired skills and abilities include:

• Excellent written and verbal communication skills
• Conducts business in a professional, courteous and approachable manner
• Displays high standards of professional and ethical conduct
• Detail oriented and committed to providing high quality service
• Ability to gain a strong working knowledge of all statutes, administrative rules, and professional standards
• Ability to work collaboratively with team members, supervisors, and both internal and external partners

What You’ll Do

You will be an integral member of our Licensing Division’s administrative team, providing direct support to the agency’s operations by:

SUPERVISORY MANAGEMENT OF ASSIGNED COMPLIANCE UNIT:

• Directs and coordinates Board investigations and inspections.
• Prioritizes and tracks cases.
• Receives complaints and other mandatory reports regarding licensees conduct and competency.
• Serves as a member of the agency’s Complaint Review Committee and the chief staff advisor to Board Screening Committees.
• Assigns cases for investigations; is responsible for ensuring that cases are investigated thoroughly and reported in a consistent, thorough, logical, objective and timely manner.
• Oversees the peer review process including preparation of investigative materials for peer reviews.
• Actively participates and leads discussions during board meetings, administrative hearings and other legal proceedings.
• Conforms to state human resource policies and rules in the administration of personnel services from hiring, evaluations and termination.

STAFF DEVELOPMENT:

• Maintains a strong working knowledge of all laws, administrative rules, and professional standards
• Identifies or creates training programs and materials.
• Provides leadership and guidance to strengthen compliance staff performance.
• Analyzes records and reports of compliance staff accomplishments and assesses progress towards meeting goals and objectives.

PROCESS IMPROVEMENT:

Under general direction of the Bureau Chief of Compliance, the Chief Investigator develops and administers systems and policies to improve the effectiveness of the compliance division with regard to preparation of materials for Board meetings, malpractice cases and peer reviews; and works to meet the publics' expectations for handling of complaints about licensees.

AGENCY ADMINISTRATION:

• Supervises administrative staff when the Bureau Chief is unavailable.
• Drafts and proposes workplace process and procedures to ensure effective use of resources, including agency vehicles.
• Identifies opportunities for quality improvement.
• Provides oversight of the compliance bureau's use of licensure database and monitors data and trends.
• Works cooperatively with the Health Programs.

What We Offer

When you join DIAL, you help to make Iowa safer and healthier, while enjoying an outstanding benefits package! In addition to providing a positive work environment, we offer a great compensation package for all our full-time employees, including:

• Robust benefits, including excellent health, dental, life and vision insurance.
• Teleworking options after the first six months.
• Generous paid time off, including vacation, paid holidays, and sick leave accrual.
• Opportunities for professional development.
• Flexible Spending Accounts for medical and dependent care.
• Iowa Public Employee Retirement System (IPERS) Retirement Package.
• Optional 401A plan with employer contribution.
• Retirement Investors Club (Employer Sponsored Retirement Plan).
• Employee Assistance Program for support when you need it most.
• Access to an on-site employee fitness center
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more)

For additional information on benefits click here.

Excited to pursue the next step in your career? Apply today!

Background check required

E-Verify and Right to WorkThe State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees.

Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States.

The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.

For more information, please visit www.e-verify.gov.

Qualifications