Catering & Event Operations Manager

Full Job Description

The Catering Operations Manager is responsible for the planning, execution, staffing, training, and supervision for all events contracted by the Naval Academy Club Catering Team in support of NABSD and USNA.

The position operates in a busy office environment with high volumes of guests and internal university contacts on a daily basis.

It involves providing professional service to the campus community and external guests.

KNOWLEDGE, SKILLS and ABILITIES (KSAs) requirements for this position are as follows: ** Your application must include narratives for each KSA, using specific examples to demonstrate your qualifications and experience.

1. Incumbent must have four years of equivalent managerial/operations experience in the country club, catering or hospitality industry.

Education in Catering, Hotel, Hospitality, or Restaurant Management or a closely related field is preferred. 2.

Experience coordinating across multiple teams (such as such as culinary staff, catering staff, inventory staff, and other stakeholders) to reach an end goal. 3.

Experience coordinating catered events, with a working knowledge of all steps involved from setup to serving and bartending to supervising. 4.

Incumbent must be proficient with Google Suite, MS Office Suite, PowerPoint. Experience preparing and analyzing reports, and recommending taking corrective action preferred. 5.

Incumbent must have strong communication and interpersonal skills, with experience hiring, training, and managing staff members. Major Duties:

The Catering Operations Manager will ensure all events are properly coordinated with the Catering Director.

This encompasses development and execution of appealing, original, cost effective, and proactive meetings, conferences, and special events in all USNA spaces approved for catering with minimal interruption to the USNA mission.

Ensure that proper protocol and practices are developed and followed for the safety and success of all events.

This manager is expected to play a key role in the establishment of broader goals and objectives within NABSD Retail Dining and be skilled in best practice methodologies for all areas for which they are responsible, including assessing any risks associated with events to be executed at USNA.

Assist in the development of processes to support the successful execution of conferences catered events, meetings, and special events.

Ensure all staff are trained on the processes and standards are followed. Ensures a single point of contact to facilitate entire event on USNA grounds in compliance with all federal requirements.

Along with supervisory duties, the Catering Operations Manager will assist in the development and implementation of strategies to help the retail dining team provide the best guest experience.

Will analyze guest feedback, observe staff performance, and meet with other departments to craft new strategies or improve existing ones.

Ensure strict compliance with all relevant hygiene and safety legislation and requirements. Ensure that all CNIC food safety and alcohol requirements are meet.

The position requires a high level of professionalism and independence regarding planning and managing the volume of work within the Catering Account Team.

As a leader, the incumbent will need to be able to inspire the team to do their best work and motivate them to work hard to reach team goals.

Maintain relationships with peers and other organizations in the hospitality industry while staying current with new trends and researching best practices.

Assists in the tracking of all expenses (labor, equipment, and rentals) and inventory so that contracts are accurate and ensure profitability.