Canteen Chief - Columbus OH
Veterans Health Administration
FreshPosted Mar 31
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Posted: March 31, 2026 (2 days ago)
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Canteen Chief - Cleveland OH
Veterans Health Administration
Department of Veterans Affairs
Location
Cleveland, Ohio
Salary
$106,074 - $106,074
per year
Type
Full-Time
More Management & Supervision jobs →Closes
April 9, 2026More VA jobs →
Job Description
Summary
This role involves managing the daily operations of a canteen at a VA Medical Center in Cleveland, Ohio, focusing on serving Veterans and their families through retail and food services.
The position requires leading a team, handling finances, ensuring safety and compliance, and improving customer experiences in a fast-paced environment.
Ideal candidates are experienced managers passionate about supporting Veterans, with strong leadership skills and a background in multi-unit retail or hospitality operations.
Key Requirements
- High School Diploma or equivalent (Bachelor's degree in Business Administration, Hospitality, or Retail Management preferred)
- Minimum 5 years of experience as a store manager overseeing operations with annual revenues of $3 million or more
- Ability to obtain and maintain a Tier 2-level background investigation
- Strong financial management skills, including budgeting, cost control, and improving margins
- Proficiency in leadership, team recruitment, performance management, and employee relations
- Knowledge of inventory control, health and safety compliance, food safety, and sanitation standards (e.g., NSF)
- Excellent communication skills and proficiency in Microsoft Office Suite and point-of-sale systems
Full Job Description
Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career!
With over 78 years of serving our nation's Veterans, the Veterans Canteen Service (VCS) is currently seeking a dynamic General Manager for our Cleveland, OH, VA Medical Center Canteen.
Join our fast-paced environment if you have a passion for our Veterans and their families, along with prior multi-unit experience.
QUALIFICATION REQUIREMENTS: Education Required: High School Diploma or High School Equivalent Preferred: Bachelor's degree in Business Administration, Hospitality or Retail Management, or a related field.
Experience Required: A minimum of 5 years of experience OR equivalent as a store manager overseeing operations with annual revenues of $3million or more.
Background Investigation Will be required to obtain and maintain a Tier 2-level background investigation. Major Duties:
DUTIES: Duties include, but are not limited to the following: Operational Excellence- Develop and execute strategic plans that align with organizational goals.
Achieve financial targets to include NOI, Gross Margin, etc. Responsible for inventory management, health and safety compliance, and employee and labor relations.
Leadership and Talent Development- Ability to recruit, develop, and lead collaborative and successful teams.
Skilled in performance management and holding teams accountable through timely and consistent performance evaluations.
Process Management- Ensure proper and compliant processes related to all canteen functions, including planograms (POGs), retail point-of-sale (RPOS) systems, inventory control, stock scheduling, food safety, sanitation, and promotional initiatives.
Training and Compliance- Responsible for confirming the canteen is consistently operating to NSF standards and that audit goals are met. TMS trainings are compliant and up to date.
Financial Management- Strong understanding and command of financial statements, including budgeting and cost control, with a track record of improving financial margins.
Customer Experience Management- Ability to identify operational improvements, streamline processes, and implement best practices to ensure consistent and high-quality service to Veterans and their caregivers.
Collaboration- Build and maintain strong relationships with key stakeholders like Medical Center leadership and various local and national departments.
Technology and Communication- Excellent verbal and written communication skills. Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
Comfortable using technology such as point-of-sale systems and internal communication platforms.
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