Business Systems Manager

Full Job Description

The Planning Department seeks a strategic, technology-focused Business Systems Manager to support department operations and enable data-driven decision-making across the organization.

This role will serve as a bridge between business needs and technology solutions by analyzing current systems, cleaning and synthesizing data, developing dashboards and reports, and identifying opportunities to improve efficiency through better tools, processes, and documentation.

The Business Systems Manager will play a key role in helping the department modernize its operations, improve data reliability, and respond to increasing demands for public-facing transparency and internal performance insights.

Nashville Planning Department is comprised of planners and designers with expertise in land use, architecture, landscape architecture, and urban design.

These staff members provide analysis and recommendations throughout Metro Nashville on current planning and development, community planning, and urban design and landscape issues in a wide variety of urban, suburban, and rural contexts.

Requirements

• Serve as the liaison between the Planning Department and ITS, ensuring technology needs are clearly communicated, prioritized, and aligned with department goals.
• Develop internal reports and dashboards to improve visibility into performance metrics.
• Evaluate existing business systems and tools to identify inefficiencies, gaps, and opportunities for improvement.
• Recommend enhancements or replacements to increase operational efficiency and user experience.
• Develop business cases for new technology solutions, including cost-benefit analysis and implementation planning.
• Document business requirements and workflows across systems and functions.
• Clean, organize, and synthesize data from various sources to support strategic planning and policy development.
• Support the development of public-facing dashboards that communicate key department metrics.
• Create and maintain SOPs related to systems, data processing, and reporting standards.
• Coordinate closely with internal teams across divisions to optimize business software systems.
• Serves as the liaison between Planning and the Mayor’s Office of Performance Management.

Qualifications

Bachelor’s Degree in Information Systems, Public Administration, Business Analytics, or a related field and ten (10) years of experience in Business analysis, Data analytics, or Technology administration, including five (5) years of supervisory experience in the area of Business systems, Data management, or Process improvement.

No Substitution will be accepted



Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Additional Information

• Experience in government or public sector operations
• Familiarity with enterprise systems (e.g., Oracle) and data governance practices
• Background in change management or technology adoption
• Ability to translate business needs into technical requirements and actionable solutions
• Commitment to continuous improvement and public service innovation

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.


Requests for ADA accommodation for the recruitment process should be directed to the Compliance Coordinator at 615-862-7230.