Business Manager

Full Job Description

The incumbent serves as a Chief of the Business Office for the VACIHCS. The incumbent is aligned under the Associate Director of the facility.

The incumbent provides leadership in the following areas: Patient Benefits, Health Information Management Section, Veterans Transportation Network, Business Program Application Integration, and the Facility Revenue Program in partnership with the Central Plains Consolidated Patient Account Center (CPAC.) To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/16/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

You may qualify based on your experience and as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: planning, developing, organizing, and directing complex patient administrative management programs; adapting and applying workforce development principles to major projects and organizational challenges to improve operational effectiveness; managing resources and projects while ensuring fiscal accountability by maintaining financial records and tracking and analyzing spending trends; gathering, reviewing, and analyzing data to identify performance gaps; developing and implementing corrective measures to support continuous improvement to health care programs.

You will be rated on the following Competencies for this position: Accountability Administration and Management Analysis and Problem Solving Decision Making Planning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Major duties listed but no limited to: Supervises a staff of employees to accomplish the work of the organizational unit.

Exercises supervisory authorities and responsibilities involving work assignment and review, as well as the administrative and personnel management functions relative to the staff supervised.

Develops work improvement plans, recommending personnel actions as necessary.

Responsible for assuring the competency of employees and scheduling appropriate corrective action to address identified deficiencies.

Coordinates with the services to ensure that volunteers are competent to perform duties as assigned.

Responsible for assuring staff sensitivity to the knowledge capabilities of working with persons with varying degrees of abilities, disabilities, and age specific requirements.

Establishes plans and policies to ensure the accomplishment of programs and projects within the scope of the Business Office in an efficient and effective manner.

Work involves identifying requirements for funding, staffing, space, privacy, and technology to support the programs and delivery of services to Veterans across disparate programs and geographical locations.

Provides oversight and guidance, program management, and leadership to the business operations in their medical center.

Provides significant time to the medical care cost recovery efforts for this health care system, continually assessing the productivity and workflow, effectiveness, and efficiency of program operations.

Continually analyzes the effective utilization of all personnel costed to programs in the Business Service.

Allocates available manpower resources to meet challenging workload demands and clinical service requirements.

Performs the administrative and personnel management functions relative to staff supervised.

Establishes guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system.

Directly manages Member Services to ensure VA is compliant with legal, procedural, and administrative requirements of a diverse and complex array of VA mandated programs, i.e., Beneficiary Travel Program, Enrollment and Eligibility, Death Benefits, etc.

Develops both long- and short-range policies and plans for the organizations by coordinating the medical administration needs of the health care system or network.

Provides formulated planning direction for center for the Health Care System by taking the initiative to identify needs and potential issues/concerns and devising flexibilities in operations and constructive, cost-effective approaches to the resolution of problems.

Analyzes inter-related issues of effectiveness, efficiency, and productivity of substantive mission-oriented programs within Business Service.

Coordinates the quality assurance program by data collection, data management and monitoring, tracking, analyzing, and interpreting data for the purpose of detecting occurrences or patterns of care which may affect patient care outcomes.

Perform other related duties as assigned.

Work Schedule: Monday - Friday 7:30 - 4:00pm Ad-Hoc Telework Only: This type of telework occurs on an occasional, non-routine basis-for example, inclement weather, or, telework that occurs to complete short-term special assignments or to accommodate special circumstances even though the telework arrangement may occur continuously for a limited and specific period of time.

Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.

Position Description/PD#: Business Manager/PD304380 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers.

This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest.

As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.

This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community.

This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.