Bridge Services Representative 6-E7 (Limited-Term) - Toll Collector - Blue Water Bridge

Full Job Description

POSITION IS BEING FILLED THROUGH A LIMITED-TERM APPOINTMENT. MAY LAST UP TO TWO YEARS WITH AN OPPORTUNITY TO BE EXTENDED BUT WITH NO GUARANTEE. MAY ALSO HAVE THE ABILITY TO GO PERMANENT BUT WITH NO GUARANTEE.

Position will work intermittent hours during the limited-term assignment.

Must be able to satisfy all border crossing requirements for both U.S. Customs and Canada Border Services Agency.

This position serves as a Bridge Services Representative at an international border crossing. This position is responsible for the accurate classification of passenger and commercial vehicles, utilizing a point-of-sale terminal, collection of United States and Canadian currency, making proper change and performing simple math calculations, and balancing of the collected revenue. This position must provide exceptional customer service, perform duties in an efficient and accurate capacity, and requires the ability to solve problems and assist in the resolution of commuter concerns. Additionally, the position performs the review of revenue collected by automated processes, assists with the issuance of toll fare media, and responds to customer service inquiries via in-person, phone, and email communications. Other duties include routine maintenance, technology maintenance, and providing toll operations assistance to maintenance, emergency, and/or law enforcement personnel as well as other duties as assigned. As a 24/7 operation, this position requires various schedules which can include days, afternoons, midnights, weekends, and holidays as needed. This position is required to possess a valid driver’s license to operate a Michigan Department of Transportation (MDOT) pickup truck to escort commercial vehicles or lost vehicles, check on broken down vehicles, transport trash to the dumpsters, etc.

The "Salary" listed above is arrange that reflects the minimum rate at the entry (6) level through the maximum rate at the experienced (E7) level. Based on education and experience, candidates will be reviewed to determine what level they are qualified for.

For additional information, please see the links below:

• Bridge Services Representative 6-E7 Position Description
• All about MDOT

For information on benefits, visit www.mi.gov/employeebenefits or www.mi.gov/orsstatedc.

The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer.

Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

Requirements

Education
Educational level typically acquired through completion of high school.

Experience
Bridge Services Representative 6
No specific type or amount is required.

Bridge Services Representative E7
One year of experience equivalent to a Bridge Services Representative 6.

Qualifications

Bridge Services Representative E7

Completion of at least 8 semester hours (12 term) college credits in accounting, business, finance, mathematics, public administration, or statistics may be substituted for one year of experience as a Bridge Services Representative.

OR

Two years of experience in a customer service position with primary focus on processing financial transactions.

Additional Information

To be considered for this position you must:

• Possess a valid driver's license.
• Possess a Western Hemisphere Travel Initiative (WHTI) Document (i.e. Passport, Passport Card, NEXUS Card, WHTI approved State enhanced Driver's License) within 90 days of the date of appointment to the position and must maintain throughout employment in the position.

If applicable, attach a copy of your official college transcripts and/or foreign degree evaluation with your application.

Click here for the State of Michigan (SOM) definition of an Official College Transcript. Applicants who possess foreign degrees must have their academic credentials evaluated or converted into U.S.

educational equivalents.

Civil Service accepts evaluations from organizations listed on the National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc.

View Current Job Specification: https://www.michigan.gov/-/media/Project/Websites/mdcs/JOBSPECS/B/bridgeservicesrepresentative.pdf

MDOT does not participate in E-Verify and does not sponsor visa applications.

All newly hired state employees are required to submit and pass a pre-employment drug test and physical (if applicable) prior to their actual appointment.

Criminal and driving records will also be checked if applicable.

Any position offer will be conditional until results of the drug test, physical, criminal background, and driving records indicate eligibility for employment.

The department reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process including, but not limited to, responses to application questions and responses to interview questions or exercises.

If you have questions related to this posting, please contact Camryn Nauta at nautac@michigan.gov.