Branch Manager Chief

Full Job Description

As a Branch Manager Chief, you will oversee Information Technology Category (ITC)-wide customer engagement strategy and work closely with directors across the Portfolio to manage customer engagement and business development initiatives.

Location of position: Federal Acquisition Service (FAS), Office of Information Technology Category (ITC) - Customer Strategic Solutions Division.

We are currently filling one vacancy, but additional vacancies may be filled as needed.

For each job on your resume, provide: the exact dates you held each job (from month/year to month/year) number of hours per week you worked (if part time).

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

The GS-14 salary range starts at $125,776 per year and is dependent upon duty location.

To qualify, you must have at least one year of specialized experience equivalent to the GS-13 level or higher in the Federal service.

Specialized experience is experience in the management of agency Information Technology client relations.

This experience must include: Development and execution of IT acquisition strategies, including functional and technical requirements necessary to meet client needs.

Planning and executing established customer support goals with a business development focus; establishing and maintaining customer relationships.

Preparing and conducting customer briefings, seminars, and site visits conducting face-to-face interactions with program and contracting support staff.

Research and presenting findings for IT integration opportunities as well as related professional services projects.

Performing business development and project management in a cost-reimbursable, fee-for-service environment.

Technical leadership, providing technical advice and managing technical experts in information system technology and awareness of emerging technologies in order to provide recommendations on organizational requirements.

Major Duties:

Oversees and manages the Office of Information Technology Category (ITC) customer engagement strategy, initiatives, and programs.

Ensures customer engagement initiatives and programs across ITC to maximize effectiveness and minimize operational redundancies.

Assesses and influences the direction of the ITC customer relationship focus.

Collaborates with ITC business line representatives to develop and implement strategies and tools that help ITC use customer insights to enhance business development and customer engagement planning, activities, and customer service delivery.

Researches unique customer needs matches these needs to ITC products and services, and directs precision marketing efforts to present the best possible solutions to targeted customers.

Works with the communications team to develop customer awareness of the value of ITC products and services through website enhancement, customer friendly language, and high quality customer service.

Improves return-on-investment for customer engagement activities to accomplish program objectives in a cost-effective manner.

Manages customer engagement branch staff members' performance by helping to set annual goals, monitoring progress on day-to-day responsibilities, providing feedback on documents and presentations, and evaluating performance.

Works closely with senior federal managers at agencies to promote increased customer use of ITC products and services and measures customer satisfaction with the customer experience.