Bilingual Labor & Employment Specialist

Full Job Description

THIS POSITION IS OPEN TO COLORADO RESIDENTS ONLY!

THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL MONDAY, FEBRUARY 23, 2026 AT 5PM

This position is intended to be 100% remote but may still be required to report to a given state office due to business need or at the discretion of the supervisor.

The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision-making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs. This is a values-driven organization, committed to accountability, agility, collaboration, and respect.

We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.

In addition to rewarding and meaningful work, we offer excellent benefits:

• Strong, secure, yet flexible retirement benefits including aPERA Defined Benefit Plan or PERA Defined Contribution Planplus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplementedHealth Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• BenefitHubstate employee discount program
• MotivateMe employee wellness program
• Excellent work-life programs, such as flexible schedules, training and more
• Access to participate in employer-supported employee affinity spaces
• RTD EcoPass Commuter Program
• Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs
  
  

Our agency website: Colorado Department of Labor and Employment

CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans’ Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our website: https://sites.google.com/state.co.us/disability-hiring-preference/home

PLEASE NOTE: With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews.

After minimum qualification screening, there will be an online exam covering Microsoft Office Suite, Google Workspace, and other basic support competencies. SAVE THE DATE: 8AM ON MARCH 5TH CLOSING ON, MARCH 11TH,at 11:59 PM.

Requirements

The salary range for this position is:
$24.45 - $36.83 Hourly
$1,956.00 - $2,946.40 Biweekly
$4,238.00 - $6,383.87Monthly

The purpose of this work unit is to implement and support the Colorado Family and Medical Leave Insurance (FAMLI) program, ensuring all Colorado workers have access to paid leave in order to take care of themselves or their family during life circumstances that pull them away from their jobs. The One Contact Center (OCC) work unit is the frontline staff whose job it is to assist, educate and inform Colorado business owners, employers, sole proprietors and individuals of their FAMLI program rights and responsibilities, and assist with questions about the program or related procedures. OCC staff may interact with citizens via telephone, email and chat platforms. Our representatives support the public with inquiries such as account creation and registration, navigation and troubleshooting, program rules, and the employer self-service system. Additionally, OCC staff educate callers about the program, provide tips for using the self service system and guide toward online resources, empowering program enrollees toward self sufficiency.

Once trained, provides complete customer service to support participants of the Colorado FAMLI program. Representatives will assist with inquiries from around the state, as the front line for support regarding the FAMLI program. Reps will help to provide self service system understanding and navigation and educates contacts to FAMLI program and guide toward additional program or system resources. Assists with account registration and front line troubleshooting. Works to educate contacts about the program and
resources and empowers contacts to use the system independently. Utilizes a variety of computer systems and applications in daily work. Provides thorough and quality customer service via the telephone, email, and chat. Explains and clarifies FAMLI Division policies, regulations, and state laws. Informs participants of their rights and responsibilities while protecting the interest of Coloradans and the FAMLI program

After minimum qualification screening, there will be an online exam covering Microsoft Office Suite, Google Workspace, and other basic support competencies. SAVE THE DATE: 8AM ON MARCH 5TH CLOSING ON, MARCH 11TH,at 11:59 PM.

Qualifications

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LABOR/EMPLOYMENT SPECIALIST I

MINIMUM QUALIFICATIONS:

Experience Only:

Four (4) years and six (6) months of relevant experience in an occupation related to the work assigned to this position

OR

Education and Experience:

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to four (4) years and six (6) months

• Call Center experience
• Previous experience in a customer service or contact center role
• Previous experience working in a remote/virtual position
• Familiarity with CRM software and ticketing systems
• Strong knowledge and understanding of the FAMLI Statute and Adopted Rules
• Proven ability to meet or exceed performance targets and KPIs
• Excellent time management and organizational skills

Required Competencies

• Bilingual - Read/speak/write in Spanish fluently
• Customer Service minded
• Computer proficiency - ability to quickly learn new programs and apply new skills
• Detailed and thorough verbal and written communication skills
• Ability to explain things clearly and in a variety of ways
• Patience
• Problem solver
• Positive attitude and outlook
• Team oriented collaborator
• Active listener
• Flexible with change
• Motivated self-starter
• Enjoys helping others
• Ability to work remotely
• Desire to work online and/or phones daily

Conditions of Employment:

• Must be a Colorado state resident at the time of application.
• You must pass a thorough background check prior to employment which will include the E-Verify process.
• Must be able to speak , write and read proficiently in the Spanish language

Appeal Rights: (Updated)

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative.

This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.

Additional Information

For questions regarding this recruitment, please contact: maria.ramirez@state.co.us

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying.

Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, CDLE does not accept attachments of any kind during the application process.

Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application.

Do not use "see resume" or "see attached" statements on your application. CDLE does not accept attachments of any kind during the application process.

Comparative Analysis Process & Exam

After minimum qualification screening, there will be an online exam covering Microsoft Office Suite, Google Workspace, and other basic support competencies. SAVE THE DATE: 8AM ON THURSDAY, MARCH 5TH closing on ,WEDNESDAY, MARCH 11TH, at 11:59 PM.

After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials.

Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement.

It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.

Supplemental Questions

Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.

THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE AND/OR FUTURE VACANCIES

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals.

As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Sean Montoya, at sean.montoya@state.co.us.

Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call 303-318-8200.

While a salary range is posted for this position, an eventual salary offer is determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.