Bilingual Clerical Assistant 3

Full Job Description

Do you value fairness in workers’ rights and have a keen ability to track complex details? Are you able to fluently speak and write in Spanish?

Apply for this Clerical Assistant 3 with the Department of Labor & Industry, Bureau of Labor Law Compliance.

In this role, your clerical work will support a team that is responsible for the administration, education, and enforcement of labor laws.

Take the next step in your clerical career with a team that protects the rights of all workers in Pennsylvania!

Requirements

In this position, you will perform a variety of complex clerical work to ensure that our office’s operations are conducted efficiently and effectively.

Responsibilities involve answering phones and correspondence, processing mail, processing bills, compiling reports, navigating computer programs, and using standard office equipment.

This includes providing guidance or instruction and answering general questions from the public about specific forms, general labor laws, and laws covered by the Bureau as well as inputting information into our case tracking system, ensuring information is complete and accurate.

Our team will also rely on you to review, process, and reply to standard correspondence regarding Certificates for Minimum Wage or applications for permits or waivers regarding the Child Labor Act and review referrals of cases in which a minor was injured in the workplace.

This includes approving or denying work permits and waivers for minors in entertainment or performances, escalating complex requests, and flagging serious cases for immediate investigation.

Share your skills to help ensure smooth processing in these critical case assignments and other general offices duties.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.

Telework: You may have the opportunity to work from home (telework) part-time.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.

Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to fluently speak and write in Spanish.
• You must possess at least one year of experience answering and assisting with incoming phone calls.
• You must possess at least one year of experience providing clerical/administrative support.
• You must possess working experience with Microsoft Office Suite, such as Excel, Word, and PowerPoint.
• You must demonstrate ability to adhere to the values and ethics of the Department of Labor and Industry.
• You must demonstrate ability to work with professionalism, discretion, and good work ethic.
• You must have solid written and verbal communication skills.
• You must show initiative and problem-solving skills.
• You must be able to perform essential job functions.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only.

Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.