Atlassian Product and Solution Owner

Full Job Description

This position is open to current Colorado residents only.

Please note: This recruitment may be used to fill multiple vacancies.

Operations and Strategy (O&S) provides support services to help CDHS's (Colorado Department of Human Services) offices, divisions and programs achieve their goals and make our agency as efficient, effective and impactful as possible. It also ensures the operational efficiency and effectiveness of CDHS by crafting and executing the Department's strategic plan and provides oversight of related work stream priorities.

The Division of Business Innovation, Technology and Security (BITS) helps CDHS streamline processes to better create alignment across our organization as well as help CDHS build a culture of operational excellence. Our team works to ensure that the technology at CDHS aligns with the department’s strategic goals and supports operational and business needs.

Requirements

The Atlassian Product and Solution owner is responsible for the end-to-end administration, governance, and optimization of Atlassian platforms (primarily Jira, Confluence, Guard, and Bitbucket), ensuring reliable service delivery, security compliance, and seamless user experience. This role also leverages architecture responsibilities including discovery, planning, execution, and post-migration stabilization, with a strong focus on data scalability, integrity, automation, and product communication.

Responsibilities include, but are not limited to:

• Define and execute CDHS strategy for Atlassian platform services aligned with enterprise architecture and department goals.
• Lead change management, training, and communication strategies to drive Atlassian adoption and value realization.
• Foster a culture of innovation, accountability, and continuous improvement.
• Use Jira Automation and tools like ScriptRunner (Groovy) to support teams and eliminate manual tasks while enforcing process consistency.
• Build custom dashboards and JQL-based filters to track BITS metrics such as Velocity, Cycle Time, Throughput, and Burndown.
• Drive innovation through audit of existing complex workflows to identify and adopt improvements that reduce friction for development teams while maintaining necessary process guardrails.
• Act as the solution Subject Matter Expert (SME) and coach Project Leads on how to leverage Jira features for better portfolio and sprint management.
• Develop and enforce global configuration standards to ensure fiscal responsibility while allowing flexibility for teams and additional services.
• Configure and maintain Advanced Roadmaps to support portfolio-level planning, dependency mapping, and cross-team visibility.

Qualifications

EXPERIENCE:

Seven (7) years of relevant experience in an occupation related to the work assigned to this position specifically focusing on Workflow Engineering, Schema Management, JQL Mastery and/or Confluence Architecture.

OR

EDUCATION AND EXPERIENCE:

A combination of related education in Computer Science, Information Technology, Management Information Systems, or Project Management and/or relevant experience in an occupation related to the work assigned to this position specifically focusing on Workflow Engineering, Schema Management, JQL Mastery and/or Confluence Architecture equal to seven (7) years.

PREFERRED QUALIFICATIONS

• Ability to write clear "How-To" guides for end-users and technical "SOPs" for fellow administrators.
• Experience leading "Train-the-Trainer" sessions or creating self-service learning paths for new employees.
• Agile Mastery
• Ability to build complex, automated workflows that include conditions, validators, and post-functions.
• Ability to take a messy, manual process and map it into a team workflow.
• Demonstrating a disciplined approach to testing changes in a Sandbox environment before deploying to Production.
• Certifications for one or many of the following:
  • Atlassian Certified Expert
  • ACP-120 Jira Administration for Cloud
  • ACP-420 Managing Jira Service Projects
  • ACP-620 Managing Jira Projects for Cloud

CONDITIONS OF EMPLOYMENT

• Standard background check and reference check

• This position requires State of Colorado residency at the time of application and residency within the state throughout the duration of employment in this position.

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must:

  1. Disclose that information on the application.

  2. Explain why the prior termination or resignation should not disqualify you from the current position

  3. Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
     

CDHS Selection Process Explanation

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications.

Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

• Preferred Qualifications & Competencies:

  • Relevant years of state service experience.

Minimum Qualification Screening Process
A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications in the application form. Do not use "see resume" or "see attached."

You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.

Comparative Analysis Process – Structured Application Review

After minimum qualification screening, the comparative analysis process will involve reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing.

Your Work Experience/Job Duties

Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.

If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.

Supplemental Questions

Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

Appeal Rights

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.

• You or your representative must sign and submit the official appeal form for review.

• You can find the official appeal form here.

• You must be deliver the official appeal form to the State Personnel Board:

  • By email (dpa_state.personnelboard@state.co.us), or

  • Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or

  • Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or

  • Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact the State Personnel Board for assistance:

• At (303) 866-3300, or

• Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

Additional Information

• How to apply to the State of Colorado

• The Assessment Process

About Us & Benefits

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS).

Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado.

Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• State of Colorado Employee BenefitHub Resource Center

• Employee Wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

• *Some positions may qualify for the Public Service Loan Forgiveness Program.

Our Values

We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve.

We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

ADA Accommodations

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us.

EEO Statement

The State of Colorado is an equal opportunity employer

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services.

Therefore, we encourage responses from people of all backgrounds and abilities.

The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Additional Support For Your Application

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g.

uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).

Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.