ATLAS Business Readiness and Training Specialist (MA4)

Full Job Description

The Department of Revenue's (DOR) Automated Tax & Licensing Administration System (ATLAS) Management Program (AMP), within our Information Services division, is a diverse team made of skilled business and technical team members who are passionate about continuous improvement and who actively cultivate a culture of respect, inclusion, and excellence.

About the position
This position joins AMP’s Business Readiness & Training Team as a Business Readiness & Training Specialist (MA4). You will work in the design, development, and delivery of training and readiness activities for internal and external customers who use the agency’s ATLAS system.

This is an opportunity to work with dynamic, highly collaborative and supportive teams: we value the open exchange of ideas and information, work together to solve problems, and continuously seek ways to improve customer service.

We believe that the success of one is key to the success of all and strive to ensure a cooperative and supportive environment.

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused on achieving the agency's goals.

We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans.

This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity.

We offer a generous benefits package that includes defined benefit retirement plans; health, dental, and vision coverage and deferred compensation plans.

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

Please review the opportunity details below and forward this message to others you feel may be qualified.

Requirements

As the Business Readiness & Training Specialist, you will support enterprise business readiness and training efforts to ensure ATLAS users and external partners and customers receive effective training, communication, and other readiness activities required for continuous system changes. This is done through customer service-oriented facilitation, ongoing collaboration, training and communication expertise, and the ability to meet deadlines.

Some of the key duties will include:

• Assisting with the design, maintenance, and execution of business readiness plans to promote an organizational change management (OCM) approach to ATLAS changes, enhancements, and projects.
• Participating in definition sessions or other project meetings to better understand process changes as they impact the various internal and external stakeholders.
• Designing, developing and maintaining training curriculum and content, which includes ensuring published resources stay current.
• Determining the appropriate mode and cadence for communicating changes to impacted stakeholders.
• Creating and delivering timely and effective communication of system and business process changes to internal staff and external partners.
• Developing and conducting periodic ATLAS assessments and analyzing results to determine training and readiness needs.
• Collaborating and effectively communicating with the training network team so they are aware of changes to the system or business processes, and training or communication needs can be identified.

Qualifications

Planning and Organization:

• Competency to organize, balance, and complete multiple priorities in order to meet deadlines.
• Knowledge and experience in Organizational Change Management approaches and strategies.
• Ability to absorb new and complex information and then create and execute a plan in response.

Data Analysis and Assessment:

• Ability to collect, analyze, and interpret quantitative and qualitative data from training or readiness assessments and stakeholder feedback.
• Competency in using assessment results to identify gaps, measure training effectiveness, and inform the development and improvement of training and readiness strategies.
• Experience with basic data analysis tools (e.g., Excel, survey platforms) to support decision-making and reporting.

Communication Skills/Training Development:

• Ability to write clearly, concisely, and with consideration of the audience.
• Ability to communicate with varying audiences, which includes listening effectively to gain understanding.
• Understanding of Plain Talk style of writing.
• Ability to design and deliver effective, accurate, and engaging presentations to small and large groups.

Interpersonal Skills:

• Ability to work as part of a team, contributing to assignments with shared ownership.
• Collaborates effectively to build and maintain relationships outside of work group, necessary for completing work.

Self-learning/Self-Management:

• Ability to work individually, motivating self to set and meet goals.
• Taking ownership of continued learning and maintaining knowledge.
• Identifying problems in assignments, processes, etc. as observed, so they can be addressed. Work collaboratively and proactively in assessing and recommending solutions.
• Actively works to continuously improve job effectiveness and efficiency.

Preference may be granted to those who also possess:

• A bachelor’s degree in public administration, business management, education, organizational change or related field.
• Two or more years of training or organizational change management experience.
• Knowledge and experience in designing and delivering training focusing on the use of an integrated operational business system.
• Two or more years of demonstrated in-depth knowledge and understanding of agency business processes within one or more agency divisions.
• Knowledge and experience in the use of FAST’s GenTax system, including FCR.
• Knowledge and experience with Articulate 360 software.

To be considered

• Please complete/update your application in detail, as it will be used as your initial resume.
• Provide three professional references including name, title, and current contact information.
• Attach a cover letter describing how you meet the qualifications listed in this announcement.

* Note - Failure to follow the application instructions or attaching the required documents may result in your disqualification.

To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attachment.



Questions?


Hello, my name is Patrick and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty of finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves on connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team atJobs@dor.wa.govor give me a call (360) 704-5738.

Additional Information

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.