Assistant Nurse Manager - Custody Health Services

• Assesses the numbers and levels of personnel needed to provide nursing care for a specific patient population;

• Assesses and identifies the learning needs of both staff and patients and monitors the effectiveness of educational programs developed to meet those needs;

• Assesses the quality of nursing care delivered in relation to standards;

• Assesses the need for support services and materials to facilitate quality nursing care.

• Collaborates with managers to plan for the development of personnel;

• Collaborates with other nursing staff in planning nursing programs and approaches to patient care;

• Participates in the development of goals and objectives to facilitate functioning of assigned team(s);

• Participates in the formulation of policies and procedures utilizing staff input.

• Identifies and works to resolve issues that affect the quality of nursing services provided;

• Serves as a resource person for clarification of administrative policies and procedures;

• Promotes effective communication;

• Periodically provides direct patient care;

• Maintains a safe environment for patients, personnel, and visitors;

• Participates in the interviewing and hiring process;

• Participates in the management of day to day clinical operations, including practice standards, staffing, quality improvement, payroll, and budgets;

• Identifies conflicts between patients and visitors and intervenes appropriately;

• Collaborates with healthcare team members to establish standards of nursing care;

• Participates in orientation and ongoing educational programs;

• Implements new programs and approaches to patient care;

• Utilizes appropriate management techniques to direct and support staff.

• Participates in the evaluation of the quality of nursing services delivered by the department;

• Reviews policies and procedures and makes recommendations;

• In collaboration with management, completes staff evaluations and performance appraisals, executes appropriate corrective actions to address performance deficiencies, and performs other various personnel actions, as needed;

• Evaluates own personal performance, leadership abilities, and attainment of established goals;

• May be assigned as a Disaster Service Worker (DSW), as required*;

• Performs other related duties, as required.

• Ability to travel to alternate locations in the course of work. If driving, possession of a valid California driver’s license prior to appointment and the ability to qualify for and maintain a County driver authorization.

*As a condition of employment, pursuant to California Government Code Sections 3100-3109 and Local Ordinance, all County of Santa Clara employees are designated Disaster Service Workers (DSWs), including extra help.

A DSW is required to complete all assigned DSW-related training, and in the event of an emergency, return to work as ordered.

• California Nurse Practice Act;

• American Nursing Association Code of Ethics;

• Nursing Professional Practice Model;

• Federal and State healthcare laws and regulations appropriate to the operation of California hospitals;

• Current nursing and related medical theory necessary to administer nursing care within assigned clinical setting;

• Principles, practices, and methods of acute and primary care clinical nursing, especially relative to the patient population served, including continuity of patient care;

• Diagnosis and treatment of common medical problems as related to a clinical specialty area;

• Clinical systems, supplies, and equipment;

• Safety and Infection Control practices;

• Sciences basic to nursing (anatomy, physiology, pharmacology, microbiology);

• Quality improvement, clinical care delivery processes, staffing, and budgeting;

• Principles and practices of supervision, staff development, organization, administration, and management of nursing staff;

• Communication techniques for interacting clearly and effectively with patients, families, and nursing staff;

• English usage, style, grammar, punctuation, and spelling;

• Common computer systems and charting applications.

• Manage day to day clinical operations, including practice standards, staffing, payroll, budgets, fiscal management, and quality improvement;

• Supervise daily operations, including staff management, department and employee safety programs, and risk management;

• Develop and implement performance plans to improve staff development;

• Establish relationships with patients/families in difficult or crisis situations;

• Advocate for the patient/family perspective and work toward resolution of conflict;

• Develop and implement complex teaching plans;

• Be recognized by other staff nurses and physicians for their expert knowledge;

• Recognize and report subtle variations in patient responses;

• Sense the needs of other patients and the capabilities of the nurses assigned to them;

• Develop innovative strategies to enhance patient care;

• Model high performance leadership behaviors (e.g., thoughtful listening, effective questioning, and empowerment);

• Act as a change agent and facilitate implementation and evaluation of change;

• Perform skillfully under pressure;

• Read and understand safety communications;

• Communicate effectively, both orally and in writing, with people of diverse backgrounds and cultures;

• Establish and maintain effective working relationships with those contacted in the course of work, at all levels, including colleagues, the public, and representatives of other agencies.

• Ability to work alternate work schedules, weekends, and holidays, as necessary;

• Ability to perform physical skills required to deliver patient care;

• Bend, stoop, reach, perform fine motor movements, see, hear, and touch;

• Strength to lift, move, and transfer most patients; to restrain and carry children; to move and carry equipment; and to perform cardiopulmonary resuscitation (CPR), which requires sufficient body weight and adequate lung expansion;

• Mobility: bend, stoop, get down on the floor; combination of strength, dexterity, mobility, and coordination to assist patients; ability to move around physically and adequately in confined spaces (patient rooms, bathrooms, treatment settings, around patient equipment, etc.);

• Fine Motor Movements: manipulate syringes and IVs; assist patients with feeding and hygiene; write appropriate notations; document in health record; and perform sterile procedures and other skilled procedures;

• Vision: Visualize patients in order to assess and observe their health status; skin tone, color changes, dermatological conditions, non-verbal behaviors, changes in signs and symptoms of illness, health improvement or deterioration, etc.;

• Hearing: Hear and see patients, monitor signs and symptoms, hear alarms, patient voices, call lights, and assess patient conditions, non-verbal behaviors, changes in signs and symptoms of illness, health improvement or deterioration, hear through the stethoscope to discriminate sounds, and accurately hear on the telephone;

• Touch: Ability to palpate both superficially and deeply and to discriminate tactile sensations.