Animal Services Representative
County of Riverside
FreshPosted Feb 9
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Posted: February 10, 2026 (1 day ago)
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Animal Services Dispatcher
County of Riverside
Animal Services
Location
Riverside, California, 92502-1569
Salary
$22.50 - $29.28
per hour
Type
Closes
February 24, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves handling calls about animal control issues, dispatching officers to respond, and keeping track of their safety in a busy environment.
It's perfect for someone who stays calm under pressure, enjoys helping people and animals, and has experience dealing with customer inquiries or emergencies.
The role requires flexibility for shifts including weekends and holidays.
Key Requirements
- High school diploma or equivalent (GED)
- Six months of customer service experience handling inquiries or complaints
- Valid California Class C Driver's License
- Knowledge of animal control laws, ordinances, and regulations
- Proficiency in dispatch procedures, radio systems, and case management software
- Ability to work in a fast-paced, high-pressure environment with varying shifts including weekends and holidays
- Skills in evaluating calls, prioritizing responses, and ensuring officer safety via GPS tracking
Full Job Description
A list of eligible candidates will be established to fill current and future vacancies throughout Riverside County.The recruitment will remain open until filled.
The Riverside County Department of Animal Services has an opportunity for an Animal Services Dispatcher, located in Jurupa.
The Animal Services Dispatcher will work in a fast-paced high-pressure environment receiving emergency and non-emergency animal control-related requests from staff, the general public and outside agencies. The Animal Services Dispatcher will then deploy Animal Control via computer, radio and/or phone.
Competitive candidates will have experience as a 911 Operator (for a large enterprise), Chameleon/CMS (animal welfare software) and/or experience in a high-volume call center (for a large enterprise).
The schedule for this position varies and requires availability during weekends and holidays.
Meet the Team!
The Riverside County Department of Animal Services has a vision for promoting an environment of responsible pet ownership through progressive animal welfare initiatives, community outreach, and humane education in a culture of compassion, creativity, and integrity. The Department of Animal Services believes the character of their organization is best reflected in the strong dedication of each one of their employees who strive to meet the highest standards of performance and compassion on behalf of the animals and people that they serve. The Department of Animal Services operates four shelters located in Blythe, Jurupa Valley, San Jacinto and Thousand Palms.
Requirements
• Receive calls for service from departmental staff, the public and outside agencies and determine appropriate action to be taken; evaluate calls and provide information in accordance with departmental policies and procedures, as well as local and state animal control ordinances; route calls to appropriate personnel as necessary.
• Dispatch calls for service; utilize department case management software, mapping tools and radio systems; assign priority level to call based on established departmental procedures and guidelines and dispatch animal control officer staff based on appropriate geographical location.
• Track the location of Animal Control Officers; monitor Officer location via a GPS tracking system; perform routine safety checks, dispatch for back-up assistance and take appropriate action as needed to ensure the safety of Animal Control officers.
• May perform administrative and clerical support duties (e.g., process kennel permits and citations, schedule hearings, maintain filing systems, and generate and mail out departmental correspondence).
Qualifications
Education
Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.
Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.
Experience
Six months of providing customer service with responsibility for receiving, evaluating, and responding to inquiries or complaints.
Six months of providing customer service with responsibility for receiving, evaluating, and responding to inquiries or complaints.
- Other Requirements
Possession of a valid California Driver License: Class C may be required.
Knowledge Of
Laws, ordinances, and regulations related to the animal control; techniques, procedures, and methods used in operating a public service communications or dispatch center; techniques and procedures in dispatching and operating radio transmitters; modern office practices and procedures including filing, recordkeeping and operating standard office equipment.
Laws, ordinances, and regulations related to the animal control; techniques, procedures, and methods used in operating a public service communications or dispatch center; techniques and procedures in dispatching and operating radio transmitters; modern office practices and procedures including filing, recordkeeping and operating standard office equipment.
Ability To
Operate radio and telephone equipment; follow oral and written directions quickly and accurately; provide prompt, accurate and efficient service; establish and maintain effective working relationships with employees, the public and outside agencies.
Operate radio and telephone equipment; follow oral and written directions quickly and accurately; provide prompt, accurate and efficient service; establish and maintain effective working relationships with employees, the public and outside agencies.
Environmental Requirements
Ability to work in an environment with exposure to animals, which may include animal smells, dander, excrement, fluids and wounds.
Ability to work in an environment with exposure to animals, which may include animal smells, dander, excrement, fluids and wounds.
Additional Information
For specific questions regarding this position, contact Richard Griego at rgriego@rivco.org
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