Animal Care Specialist I/II
Stanislaus County
FreshPosted Feb 9
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Posted: February 9, 2026 (1 day ago)
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Animal Services Representative
County of Riverside
Animal Services
Location
Riverside, California, 92502-1569
Salary
$21.32 - $27.49
per hour
Type
Closes
February 17, 2026
Job Description
Summary
This job involves working in a busy call center for a county animal services department, handling a high volume of phone calls, emails, social media messages, and in-person questions about animal care, licensing, and emergencies like animal bites.
The role requires staying calm and switching quickly between different types of inquiries in a fast-paced setting.
It's a good fit for someone who is compassionate, good at communicating, and comfortable with irregular hours including weekends, holidays, and on-call duties.
Key Requirements
- Ability to work in a high-volume, fast-paced call center environment handling 90,000+ annual contacts
- Strong composure and responsiveness under pressure, including during emergencies
- Flexibility to switch quickly between diverse inquiries, from general licensing to urgent animal bite guidance
- Experience in animal control, public safety procedures, or similar agency settings (highly preferred)
- Knowledge of shelter case management systems like Chameleon Software (desired but not required)
- Availability for variable hours (8A-7P, Tuesday-Sunday), emergencies, events, holidays, and on-call shifts
- Commitment to high standards of performance and compassion for animals and community
Full Job Description
The Riverside County Department of Animal Services has an opportunity for an Animal Services Representative who will support the Animal Services Call Center located at the Western Riverside County/City Animal Shelter in Jurupa Valley, CA.
Do you excel in dynamic, high-volume environments? The Animal Services Call Center manages nearly 90,000 calls, in-person inquiries, social media contacts, and emails each year, requiring team members who can remain composed, responsive, and effective under demanding conditions. The Call Center team consists of 5-6 Animal Services Representatives skilled in the ability to quickly switch focus, for example, the first call may be a general inquiry regarding licensing requirements and the next call, seconds later, seeking emergency guidance due to a puncture bite [dog, snake or another wild animal].
The Animal Services Representative must be able to thrive in a fast-paced environment with ever-changing department needs while striving to exceed the expectations of the communities served. Highly competitive candidates will have experience working in a high-volume call environment at an Animal Control Agency allowing for Animal Control or Public Safety Procedure knowledge. Chameleon Software or other integrated Shelter Case Management Systems knowledge is also highly desired but not required.
Important Note: Hours for this position can range from 8A - 7P Tuesday through Sunday with flexibility for working emergencies, events and holidays. The position will also be on call.
The County of Riverside seeks candidates to fill positions throughout Riverside County. A list of eligible candidates will be established to fill current and future vacancies. This recruitment will remain open until vacancies are filled.
Meet the Team!
The Riverside County Department of Animal Services believes the character of their organization is best reflected in the strong dedication of each one of their employees who strive to meet the highest standards of performance and compassion on behalf of the animals and people that they serve.
The Department of Animal Services operates four shelters located in Blythe, Jurupa Valley, San Jacinto and Thousand Palms.
Requirements
• Perform clerical work requiring specialized knowledge of Animal Services programs and services; prepare and process materials/forms which require a thorough familiarity with department policies, procedures, terminology and applicable laws.
• Provide excellent customer service to the public or interdepartmental representatives; answer questions regarding a variety of animal services programs or services including questions on adoptions, vaccination clinics, animal service fees, or licensing.
• Review a variety of reports, forms, transactions, and records for accuracy, completeness, and compliance with applicable ordinances; answer questions involving technical data, laws, policies, or procedures; process animal service fees using the Chameleon system.
• Compile a variety of narrative and statistical reports, which requires locating sources of information, devising forms to secure the data, and determining proper format for finished reports.
• Design or revise office forms; maintain complex filing systems for keeping track of animal licensing information, pet adoptions, clinic services, or other animal service transactions.
• Reply to routine questions regarding specialized animal services and programs offered by the department; compose correspondence and other materials requiring the application of specialized subject matter knowledge.
• Maintain animal service documents using the Chameleon system.
• May handle animals by checking for microchips or placing animals into proper handling areas for vet staff; use special equipment as needed such as kennels or microchip readers.
Qualifications
Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test.
Experience: Six months of providing customer service with responsibility for receiving, evaluating, and responding to inquiries or complaints. Six months of experience in a call center or similar environment handling a large number of calls from the public is required.
Customer service/call center experience providing a variety of animal-related services including licensing, adoptions, clinic programs, rescues, or other related animal programs/ services is preferred.
Customer service/call center experience providing a variety of animal-related services including licensing, adoptions, clinic programs, rescues, or other related animal programs/ services is preferred.
Knowledge of: The principles, methods, and equipment used in providing animal services to the public; correct English usage, grammar, spelling, vocabulary, punctuation, format, and style; Department of Animal Services office procedures, including preparing correspondence and reports, filing, and operating standard office equipment.
Ability to: Understand the capabilities and applications of specialized information processing equipment, such as the Chameleon system; use initiative and judgment in setting up formats for a variety of documents; provide guidance to and train staff; store and retrieve a variety of documents and subdocuments; meet departmental production and accuracy standards; establish and maintain effective working relationships with the public and with other county departments.
- Other Requirements
License: Possession of a valid California Driver's License.
Physical: Exposure to animal dander, loud noises, injured/sick animals, animal excretions, euthanasia procedures.
Additional Information
This recruitment is open to all candidates.Application Status:
How to confirm your application was received or check on the status of your application, log-in to www.GovernmentJobs.com, click on your name in the upper right corner, and click on “Applications & Status.”
Sign Up for Job Alerts:
Go to www.RC-HR.com, click on “Careers,” click on “County Job Openings,” and click on “Subscribe to Job Alerts” icon.
For questions regarding this recruitment:
Contact Amanda Campos at 951-955-9707 or acampos@rivco.org. Please allow 1-2 business days for a response to general inquiries.
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