Help Desk Technician
State of Alaska
Posted: January 7, 2026 (8 days ago)
This job has been posted for 1-2 weeks. Still a good time to apply.
State of Alaska
Family & Community Services
Location
Alaska, 99811
Salary
$32.15 - $42.40
per hour
Type
Full Time
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This job involves managing and supporting computer systems and software for a state department that helps vulnerable people in Alaska, including setting up databases, designing apps, and handling various tech services.
It's based in an office in Juneau and focuses on keeping the department's technology running smoothly and securely.
A good fit would be someone with strong tech skills who enjoys problem-solving in a team environment and wants to contribute to public services.
Come join the State of Alaska!
The Department of Family and Community Services,
Division of Departmental Support Services is
recruiting for full-time Analyst/Programmer 2/3/4
in Juneau, Alaska

This position is open to All Applicants.
What You Will Be Doing: This is an in-office position located in Juneau, AK.
The incumbent in this position will be responsible for supporting and administering enterprise services and components, using and leveraging a combination of application service systems, including but not limited to relational database systems, version control, operating systems, system integration, and other enterprise class technologies.
Successful candidates will:
• Support, configure, maintain, custom and/or off-the-shelf enterprise components and services associated with their assigned system(s).
• Support and administer enterprise services for the department including Azure Services, Microsoft SQL Services, Power BI, Microsoft Reporting Services, Azure DevOps, Microsoft SharePoint, Microsoft Internet Information Server, Microsoft Active Directory/Entra ID as well as other assigned duties.
• Design and maintain software applications. Identify database, software, and/or application requirements, and help identify technology to meet business use cases.
Mission and Values/Culture:
The mission of the Department of Family and Community Services (DFCS) is "To provide support, safety, and personal well-being for vulnerable Alaskans.”
The Network Services (NS) of DFCS works as a team with the Customer Service section of IT, Business Applications (BA), Project Management Office (PMO), and the Department Security Office (DSO) to keep the department technologically operational and secure.
Benefits of Joining Our Team:
We are a dynamic, diverse, high performing team where no two days are the same. You will have the ability to use your technical expertise to serve some of the greatest teams of people in Alaska who are dedicated to keeping all Alaskans healthy and safe.
As a State of Alaska employer, we offer competitive wages, generous medical, vision, and dental benefits, personal leave, 12 paid holidays per year, and great retirement benefits.
The Working Environment You Can Expect:
Located in downtown Juneau, The Court Plaza Building is a recently remodeled office space within walking distance of shopping and restaurants. If you're a highly motivated individual seeking a fast-paced environment and adaptability to change, join our dynamic team.
For information on the Juneau community (including schools, hospitals, housing) please review the Alaska Community Profiles.
Who We Are Looking For:
We are interested in candidates who possess some or all of the following position specific competencies:
A cover letter is NOT required for this position.
Your complete application, including supplemental questions, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.
To view the general description and example of duties for this position please visit following link: https://www.governmentjobs.com/careers/alaska/classspecs?keywords=analyst%20programmer
If you can imagine yourself in this role, we encourage you to apply!
Analyst/Programmer 2
One year of computer programming experience in a recognized computer language. One year of the experience must have been in a business application, scientific application, microcomputer or computer system user support specialty.
Special Note:
Substitution: A bachelor's degree with a major in Computer Science (CS) or Computer Information Systems (CIS), or a related degree with (18) semester/(24) quarter hours of CS or CIS may substitute for all of the required experience.
An associate's degree in Computer Science or Computer Information Systems may substitute for nine months of the required experience.
Special Note:
An applicant who is considered under the Substitution above qualifies to apply for this job class IF the applicable coursework is completed within three (3) months of hire.
Under this option, an applicant may receive a conditional job offer; however, proof of completion will be required prior to final appointment and reporting for duty.
Individual positions at each level in this class series may require expertise in a particular area of programming or analysis. Recruitment and selection will be on the basis of these requirements.
For some positions in these job classes, a background investigation including fingerprinting is required."
Analyst/Programmer 3
Two years of computer programming experience in a recognized computer language. One year of this experience must have been in a business application, scientific application, microcomputer or computer information management support specialty.
Special Note:
Substitution: A bachelor’s degree with a major in Computer Science (CS) or Computer Information Systems (CIS), or a related degree with (18) semester/(24) quarter hours of CS or CIS may substitute for one year of the required experience.
An associate’s degree in Computer Science or Computer Information Systems may substitute for nine months of the required experience.
Special Note:
An applicant who is considered under the Substitution above qualifies to apply for this job class IF the applicable coursework is completed within three (3) months of hire.
Under this option, an applicant may receive a conditional job offer; however, proof of completion will be required prior to final appointment and reporting for duty.
Individual positions at each level in this class series may require expertise in a particular area of programming or analysis. Recruitment and selection will be on the basis of these requirements.
For some positions in these job classes, a background investigation including fingerprinting is required.
Analyst/Programmer 4
Four years of computer programming experience in a recognized computer language. One year of this experience must have been in a business application, scientific application, microcomputer or computer information management support specialty.
Special Note:
Substitution: A bachelor’s degree with a major in Computer Science (CS) or Computer Information Systems (CIS) or a related degree with (18) semester/(24) quarter hours of CS or CIS may substitute for one year of the required experience.
An associate’s degree in Computer Science or Computer Information Systems may substitute for nine months of the required experience.
Special Note:
An applicant who is considered under the Substitution above qualifies to apply for this job class IF the applicable coursework is completed within three (3) months of hire.
Under this option, an applicant may receive a conditional job offer; however, proof of completion will be required prior to final appointment and reporting for duty.
Individual positions at each level in this class series may require expertise in a particular area of programming or analysis. Recruitment and selection will be on the basis of these requirements.
For some positions in these job classes, a background investigation including fingerprint is required.
At the time of the application, please provide the following:
Copy of academic transcripts with your application if you will be using education to meet the minimum qualifications and/or competencies desired for the position.
(Unofficial are acceptable but must include the institution name/URL on the transcripts). Please provide them at the time of the interview if they are not included in your application.
This position supports the DFCS enterprise services and software development. Experience with the following technologies is helpful, however lack of any specific experience is not a barrier to hire, and all interested parties should apply:
NOTE: You must complete the “References” section in the application.
In the reference section please provide contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job competencies, in which one (1) of the three (3) references must be a current or former direct supervisor.
Please be sure to check your junk folder for any messages that may be sent to you about this recruitment.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety.
Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
COVER LETTER:
A cover letter is not required for this position. Your complete application, including supplemental questions that will be used as a writing sample, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.
EDUCATION:To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application.
If you have not obtained a degree, please indicate the number of units completed.
Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application.
(Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts).
Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION:Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable.
If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S.
education programs; or an accredited U.S.
state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.
It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.
WORK EXPERIENCE:When using work experience not already documented in your application, please provide the employer’s name, your job title, dates of employment, and whether full-or part-time.
Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met.
Work experience needed to meet the minimum qualifications must be documented in the application.
If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment.
A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying. RECRUITMENT SCOPE:This position is open to All Applicants.
LEGAL EMPLOYMENT:The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States.
It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role of an employer sponsor.
NOTE: The State of Alaska does not provide VISA Employer sponsorships.
MULTIPLE VACANCIES:WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.
For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
For specific information in reference to the position please contact the hiring manager:
Maria Cunningham / Talent Acquisitions Specialist
(907) 334-2473
Check your resume before applying to catch common mistakes