ANALYST III

Full Job Description

Please note: This recruitment may be used to fill multiple vacancies.

Opt in below to receive text message updates on CDHS recruiting events!

CDHSCareers

About the Work Unit:

The Division of Child Support Services (DCSS) exists to ensure that all children receive financial and medical support from each parent through the location of each parent, the establishment of paternity and support obligations, the enforcement of those obligations and connection to resources to assist parents in overcoming any barriers that are impeding their ability to pay child support.

To do this, DCSS collaboratively provides case management tools, policy, performance, and operational assistance, and ongoing training to support counties in delivering the child support services program.

This work unit is responsible for designing mission critical systems, processes, and standards that are implemented via the Automated Child Support Enforcement System (ACSES).

The ACSES is an integral, essential component through which the mission of the CSE Program is accomplished.

This is accomplished through the use of the fundamental sub-system components of ledger initiation, maintenance, record management, payment processing and disbursement.

In addition to system design, acceptance testing, and supporting implementation, members of the unit serve as the primary point-of-contact for State, county, and other child support services (CSS) agencies to direct, advise, clarify or educate users on automated financial record management functions and practices; and resolve operations and system support issues.

Requirements

Please note: These working arrangements are subject to change.

About this position:

The position is a systems operations professional and performs the role of a subject matter expert on the operation of the ACSES case record management sub-system, and analyzes and evaluates the functionality of current automated case record management processes and guidelines.

The person proposes enhancements or work process changes to support current and evolving business needs of the program.

Using discretion and creativity, they routinely advise, clarify or educate users on automated case record management functions and practices; and resolves operational and system support issues.

They customarily participate in user meetings to discuss ACSES operational issues, and help identify practices that maximize the functionality (processes) offered by the system and supports effective case record management.

The position performs integrity or user acceptance testing of software; approves enhanced or new computer (ACSES) software applications; and drafts reports, official documents and professional opinions related to the child support enforcement program and system support requirements.

They regularly represent the interests of county CSS users in the development of automated solutions that support effective case record management.

By employing a variety of methods, they develop ACSES instructional curriculum and materials, and conduct end-user training.

In conjunction with training, they conduct county CSS office operational visits to educate users on use of the ACSES, and ensure compliance with state recommended practices pertaining to use of the state-wide system.

Primary Duties:

Business Process Analysis - Gathers, organizes and analyzes facts and circumstances about the operations of the Automated Child Support Enforcement System (ACSES). Assist technical staff in the development of new processes and modification of existing processes. Ensures program changes and enhancements are in compliance with Federal and State rules and regulations, and user ease of use. Safeguards the integrity of the system as affected by the change. Develops ACSES User Guide Procedures, writes, tracks clearance and testifies on Rule revisions and Agency letters for all new programs or changes to existing programs. Tests and signs-off on program migrations.
Proposes enhancements or work process changes to support current and evolving business needs. Collectsbusiness requirements for system enhancements using modern Agile development methodologies. Participates asa member of an ACSES system development team

System Liaison - Serves as the primary point-of-contact (skilled resource) for State, county, and other child support services (CSS) agencies to advise, clarify or educate users on automated case, financial, and legal record management functions and practices; and resolve operational and system support issues.

Using a variety of methods, develops and conducts end-user training on ACSES functionality.

System Training - Conducts on-going training need assessments as it relates to the case, financial, and legal subsystem of the ACSES and takes appropriate follow-up action (e.g. propose system changes, or draft user guides and desk aids). Drafts reports, official documents and professional opinions related to the child support services program and system support requirements. In conjunction with training, conducts county CSS office operational visits to educate users on use of the ACSES, and ensure compliance with state recommended practices pertaining to use of the state-wide system. Facilitates and/or participates in user meetings to identify ACSES operational issues and seek practical solutions that have statewide implications. Interacts with the user community to identify best practices that maximize the functionality offered by the system and supports effective financial record management. Represents the interests of county CSS users by recommending the development of program policy and automated solutions to support effective financial record management.

Resolution of Problem Logs - Relying on their program (business) and technical (systems) expertise, the position identifies problems and solutions involving business and system issues and makes decisions for optimal solutions. This position is routinely relied upon by business experts and managers to assist in identifying solutions and crafting decisions that affect public policy, families, and program direction. Using structured and unstructured methodologies, performs integrity or user acceptance testing of software to ensure it functions as designed. Approves enhanced or new computer (ACSES) software applications for movement to the production-system environment.

Other Duties as Assigned - Other duties as assigned that are reasonably within the scope of the position classification, including coverage of staff absences; completion of special projects, completion of grant or temporary assignments; representation of the Unit, Division, or Department on task forces or committees; and completion of other supervisory designated tasks.

Qualifications

Important Note: Please review your application to ensure completion.

For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process.

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications.

Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements..

Volunteer work or a related type of experience may be used to meet the qualifications, but it must be clearly documented.

It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies, and background as they relate to the duties outlined in the job announcement.

This experience must be clearly documented on your application, and the supplemental questions must be answered. Answers such as "N/A," "In Cover Letter," or "See Resume" will not be accepted.

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position.

Cover letters and resumes WILL NOT be accepted or reviewed in lieu of the official State of Colorado online application. Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process. You must specifically document your work experience and qualifications. Do not use "see resume" or "see attached."

Comparative Analysis Process – Structured Application Review:

After minimum qualification screening, which could include a skills test, the comparative analysis process will involve a review and rating of all the information you submit.

Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications:

Answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each response to supplemental questions.

Supplemental Questions:

Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

MINIMUM QUALIFICATIONS:

Option 1 - Experience Only:
Six (6) years of relevant experience in Automated record management systems especially evaluating, improving, and supporting system functionality and processes. ACSES or similar case management systems to include daily operations, troubleshooting, user guidance, and system support. Child Support Services to include policies, workflows, and business needs related to record management. Systems analysis and development participation gathering business requirements, performing user acceptance testing, and working with development teams. Instruction and training delivery to include developing curriculum, creating materials, and conducting end-user training. Communication and interpersonal skills to include advising users, presenting information clearly, and representing stakeholder interests.

Option 2 - Education and Experience:

A combination of related education and/or relevant experience in Automated record management systems especially evaluating, improving, and supporting system functionality and processes.

ACSES or similar case management systems to include daily operations, troubleshooting, user guidance, and system support.

Child Support Services to include policies, workflows, and business needs related to record management.

Systems analysis and development participation gathering business requirements, performing user acceptance testing, and working with development teams.

Instruction and training delivery to include developing curriculum, creating materials, and conducting end-user training.

Communication and interpersonal skills to include advising users, presenting information clearly, and representing stakeholder interests equal to six (6) years which may include a Bachelor's degree from an accredited institution in a field of study related to the work assignment and two (2) years of professional experience in the Child Support Services program.

Preferred Qualifications:

• Knowledge of the Child Support Program

• Working knowledge of the ACSES system

• Experience in system-related instruction/training

• Excellent communication skills (written and oral)

• Excellent interpersonal skills

• Demonstrated ability to be an excellent public speaker, including:
  

• Introspection and self-awareness

• Ability to tell a story

• Generosity

• Confidence
  
  

  
  

• COWINS Partnership Agreement: Relevant years of State service, prorated for part-time, that contribute to a candidate's position-related knowledge, skill, ability, behavior, or other posted competency should be considered as a preferred qualification and given weight under the process.

• TRANSFERS ONLY : Relevant years of State service will be considered as a preferred qualification and given the weight of at least 15% of the overall score under the process.

Conditions of Employment:

• PUBLICATION 1075 CHECK: This position will have access to federal tax information (FTI) as defined by C.R.S. 24-50-1001 based on Publication 1075, 2.C.3.

  1075 background checks include: CBI & FBI fingerprint check, Colorado Court Database check, Medicare Fraud Database AND 1075/American Databank

• Motor Vehicle Check, if the employee will drive a state-owned vehicle, either in an ongoing capacity while performing their normal day-to-day job duties, OR on occasion for training/meetings/client visits/etc.

• Must possess a valid, non-restricted Colorado Driver’s License or a non-restricted U.S. Driver's License for positions within 30 miles of the CO state border

• Out-of-State Driver’s License holders must obtain a valid, non-restricted Colorado Driver’s License within 30 days of employment start date.

• TRAVEL: Required to counties

• This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must:

• Disclose that information on the application.

• Explain why the prior termination or resignation should not disqualify you from the current position.

• Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination, and failure to provide this information will disqualify the applicant from future State employment with CDHS.

Appeal Rights:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative.

This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver, CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Additional Information

How to Apply

The Assessment Process

For additional recruiting questions, please contact victoria.crocket@state.co.us

About Us:

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS).

Our professionals strive to design and deliver high-quality human and health services that improve the safety, independence, and well-being of the people of Colorado.

Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• State of Colorado Employee BenefitHub Resource Center

• Employee Wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

• *Some positions may qualify for the Public Service Loan Forgiveness Program.

Our Values:

We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve.

We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations:

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~

The State of Colorado is an equal opportunity employer

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services.

Therefore, we encourage responses from people of all backgrounds and abilities.

The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Additional Support For Your Application

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).

Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.