Airport Operations Agent - Terminals

Full Job Description

The Broward County Board of County Commissioners is seeking qualified candidates for Airport Operations Agent.

This job announcement will remain open until a sufficient number of applications are received.

**MUST BE ABLE TO WORK NIGHTS, HOLIDAYS AND WEEKENDS**

Benefits of Broward County Employment

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Tuition Reimbursement (Up to 2K annually)

Up to 40 hours of Job Basis Leave for eligible positions

Paid Parental Leave

Health Benefits

High-Deductible Health Plan – bi-weekly premiums: Employee $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2000 Annually

Consumer Driven Health Plan – bi-weekly premiums: Employee $82.58 / Family $286.79

Florida Retirement System (FRS) – Pension or Investment Plan

457 Deferred Compensation County matches up to $2,000 a year.

General Description

The Aviation Department, which operates the Fort Lauderdale-Hollywood International Airport and the North Perry Airport, is seeking qualified applicants for the position of Airport Operations Agent.

The Airport is operated 24 hours per day, 7 days a week. This position will serve primarily in the Landside/Terminals functional area of the Airport Operations Division.

However, it may also include opportunities to work in other functional areas of the Airport Operations Division.

As an Airport Operations Agent you will be responsible for supporting the overall functions of the airport, with duties to include, but not limited to, assisting with various types of emergency responses, responding to incidents and accidents and preparing related reports, ensuring that documentation is both accurate and detailed, assisting customers by answering questions and providing information and guidance/direction, managing and directing large crowds of people, enforcing Airport Rules and Regulations and Broward County Code of Ordinances, monitoring parking and curbside operations, performing security inspections and security related tasks, and providing overall customer service to both internal and external customers.

Performs specialized, independent operations work involving a considerable amount of public contact in the dynamic environment of the County's Aviation Department.

Works under general supervision, independently developing work methods and sequences.

Minimum Education and Experience Requirements
Requires two (2) years of college level course work in airport management, aeronautical science or closely related field.
(One year of relevant experience may be substituted for each year of required education.)

Requires one (1) year experience in airport operations or closely related experience.

Special Certifications and Licenses

• Must possess a valid Florida driver's license during employment and maintain authority to drive on County business.
• Ability to obtain and maintain a Security Identification Display Area (SIDA) Badge and Customs Seal.

Preferences

• Associate Degree in Aviation Management or related field.
• Two (2) years' experience in airport operations or related field.

Per the Code of Federal Regulations, Title 49, Part 1542, all airport employees must undergo a Criminal History Records Check (CHRC) and a Security Threat Assessment (STA) in order to obtain a Security Identification Display Area (SIDA) Badge, as required by the Transportation Security Administration (TSA)

Requirements

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

• Monitors and assists in the coordination of proper operation of airport operational areas to ensure compliance with established rules, regulations, policies, procedures, and contractual tenant leasehold requirements; issues Notices of Violations and/or citations for non-compliance with airport rules, regulations, and applicable sections of the Broward County Code of Ordinances.

• Assists with ensuring proper control of persons and vehicles in restricted access areas of the airport, including monitoring vehicle operations for compliance with the Airfield Driving Program and Ground Transportation Program.

• Monitors all automated equipment systems for fire, security, and maintenance alarms, making appropriate notifications when necessary, and maintains surveillance to ensure security systems are operational.

• Inspects and monitors airport equipment and facilities for housekeeping, aesthetics, safety, security, and general conditions; takes appropriate action to rectify unsuitable conditions.

• Provides information, directions, and assistance regarding airport facilities, tenants, users, and operational conditions while ensuring safe, secure, and expeditious movement of the traveling public.

• Conducts and/or coordinates escorts and tours within public and secured airport areas.

• Collects, records, compiles, and disseminates information for statistical data on routine and emergency airport conditions relating to safety, security, construction status, and other operational activities.

• Monitors, assists in, and reports on vehicular traffic control, parking operations, and all forms of intermodal transportation.

• Assists in the preparation and operation of the Emergency Operations Center and Airport Family Room during airport emergencies.

• Produces specialized computer-generated reports for operational, audit, and risk management/insurance purposes.

• Notifies airport staff of important operational matters via telephone, radio, and paging systems; maintains awareness of aviation security compliance conditions and responds to non-compliance issues; initiates and coordinates airport response and notification of local, state, and federal agencies during emergencies.

• Operates and maintains county-owned vehicles, including 4-wheel drive, in an airport environment; responds to emergency situations and drives on movement and non-movement areas of the airfield.

• Performs administrative and customer service tasks, including answering phone calls, completing paperwork, email correspondence, accident and incident reporting, compiling statistical reports, and managing lost and found.

• Completes required staff training and professional development.

• Performs related work as required

Qualifications

Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of mechanical or electronic office or shop machines or tools within moderate tolerances or limits of accuracy.

Involves routine and frequent exposure to traffic; moving machinery.

Additional Information

• Decision Quality

• Action Oriented

• Resourcefulness

• Situational Adaptability

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.