Airport Communications Operator

Full Job Description

Applications Accepted From: ALL PERSONS INTERESTED
Division/Section: William P Hobby / Airport Operations Center (AOC)
Workdays & Hours*: Shift work, could include a Rotating Schedule *** weekends and holidays ***(*Subject to change)

DESCRIPTIONS OF DUTIES/ESSENTIAL FUNCTIONS
The Operations Division is responsible for the Airport Operations Centers (AOC), Airside and Landside operations, Security, Airport badging offices, Safety, and Emergency Management at George Bush Intercontinental and William P. Hobby Airport. The team works around the clock ensuring a safe, secure, and efficient customer experience from the roadway to the runway. The Operations Division is also the liaison to key stakeholders such as the Transportation Security Administration (TSA), Houston Fire Department (HFD), Houston Police Department (HPD), Federal Aviation Administration (FAA) and other agencies ensuring the highest level of safety and security for our customers.

PURPOSE OF THE POSITION
Airport Communications Operator: Operates communications equipment to receive and process airport emergency and non-emergency calls for assistance, Processes paging and information calls. Monitors and responds to alarm systems signals, aircraft emergency alerts, airport terminal/roadway incidents, fires, accidents, bomb threats, facility security and facility maintenance requests. “Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date."

The responsibilities of this position include, but are not limited to:

• Operates the airport telephone exchange system including the public address system and TDDs.
• Provides routine information to customers such as airline arrivals and departures, traffic conditions, parking information, service complaints, lost luggage or passengers, directions and emergencies. Maintains daily log of calls.
• Receives and directs public calls to the appropriate parties for lost and locked vehicles, tows, and airport injuries; and maintenance calls regarding various facilities, equipment, traffic and weather conditions and spills.
• Broadcasts information to appropriate airport and tenant personnel regarding aircraft emergencies and hazardous conditions as specified in the Airport Emergency Procedures Manual. May provide prearrival instructions to calls. Maintains log.
• Enters domestic and international airline schedules into the information display system, and reviews and updates daily flight data, aircraft gate and baggage carousel assignments and schedule changes.
• Monitors access control systems to ensure no unauthorized access to Aircraft Operating Areas (AOA) and other security areas by the public, employees or tenants of the airport. Notifies appropriate authorities of civil defense alerts.
• Relays information and calls to appropriate personnel regarding repair services such as malfunctioning access card readers, broken access gates, building and street lighting, pipes, toilets, and sinks. Updates maintenance tracking system.
• Performs other job duties as assigned by supervisor.

WORKING CONDITIONS

Requirements

EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
One year of experience in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communication equipment is required.

LICENSE REQUIREMENTS
None

Qualifications

Preference will be given to applicants with prior experience in a medium to high volume dispatch, communications, or call center preferred. CCTV experience a plus. The ability to monitor multiple screens is highly desirable. A certification in one of the following areas of expertise preferred, NIMS IS-100, NIMS IS-200, TCLEOSE or TCOLE Certification, A.A.A.E ACE Certification. Proficient in MS Outlook preferred. MS Office Suite a plus.

***Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.***

Additional Information

SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION - YES
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade - 14

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1842.

If you need special services or accommodations, call 281-233-1842; (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.