Agency Process Modernization Director (Project Manager II) - 61162694

Full Job Description

The mission of the South Carolina Department of Education is to serve students, support teachers, empower parents, and engage the community so that every student graduates prepared to reach their full potential.

Job Purpose:

The South Carolina Department of Education (SCDE) is seeking a visionary process modernization leader to redesign how the agency operates, beginning with the Procurement Office and expanding across business, finance, and operational functions.

The Agency Process Modernization Director will serve as the architect and driver of enterprise-wide workflow transformation, reimagining policies, processes, roles, and systems to create simpler, faster, more transparent, and more customer-centered operations.

Blending strategic design, change leadership, and hands-on process engineering, this role will establish modern, scalable process frameworks that reduce friction, strengthen compliance, improve service delivery, and enable data-informed decision-making across the agency in service of its mission and the evolving needs of schools, districts, and internal teams.

Responsibilities:

• Lead Agency Process Modernization: Drive and coordinate business process redesign, workflow optimization, and operational modernization across Procurement, Finance, Operations, and related functions by developing and executing a phased modernization roadmap that begins with Procurement and expands to additional offices over time.
• Reimagine Procurement End-to-End: Partner with Procurement leadership to redesign the full procurement lifecycle (from intake and planning through solicitation, award, contract management, and payment) translating complex rules and constraints into clear, intuitive workflows that reduce cycle times and administrative burden while maintaining compliance.
• Design Human Centered-, Scalable Workflows: Map current state processes, identify pain points, and design -future state- workflows that prioritize clarity, usability, accountability, and speed, while aligning processes with enabling technologies so systems support the work rather than dictate it.
• Standardize While Allowing Flexibility: Establish process standards, templates, playbooks, and design principles that create consistency across the agency while accommodating diverse program needs and replacing individual workarounds with repeatable, teachable processes that endure through staffing changes.
• Drive Change Management & Adoption: Lead stakeholder engagement, communications, and training to ensure redesigned processes are understood, adopted, and sustained, serving as a trusted advisor to leadership and staff as teams transition from legacy practices to modern, mission aligned- ways of working.
• Enable Data Informed- Operations: Define operational metrics, business value and feedback loops to evaluate process performance, identify bottlenecks, and drive continuous improvement, partnering with Finance, IT, and leadership to elevate operational insight and transparency across workflows.
• Lead Cross-Functional Teams: Guide teams in the delivery of business strategy and process modernization initiatives, ensuring alignment with organizational goals and measurable outcomes.
• Facilitate Collaborative Discovery: Conduct workshops and envision sessions to define future state business processes and support stakeholder interviews to identify impacts, assess needs, and understand end-user experience.

This position is located in the Office of Implementation and Support.

Requirements

A bachelor's degree and experience managing large projects of moderate complexity and risk.

Qualifications

• Bachelor's degree in business administration, operations management, organizational design, industrial engineering, or a related field, or equivalent professional experience.
• Five plus (5+) years of experience in project management with proficiency in technology.
• Demonstrated experience leading complex business process redesign efforts in procurement, finance, operations, or enterprise service functions.
• Strong systems thinker with the ability to see connections across policy, people, technology, and workflow design.
• Familiarity with process improvement methodologies (e.g., Lean, Six Sigma, service design, design thinking, or similar frameworks).
• Exceptional facilitation and communication skills. Able to bring clarity to complexity; collaboratively across internal offices, leadership, and partners; and build shared ownership of change.
• Comfort moving between strategic vision and hands-on execution, designing processes, and helping teams implement them in practice.
• Experience supporting business transformation initiatives, including organizational change management, business advisory, and learning.
• Experience in facilitating workshops, conducting stakeholder interviews, and mapping current and future state business processes.
• Strong analytical skills for data gathering, pattern identification, and gap analysis.
• Experience designing and delivering training, communication plans, and coaching strategies.
• Ability to measure and report on business value metrics and progress.

Additional Information

As a part of a generous compensation package, we offer comprehensive benefits that include generous paid time off, preeminent health care benefits, professional development opportunities, pension, a 401(k), and a hybrid work schedule with opportunity for remote work.

The South Carolina Department of Education offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

ONLY THOSE APPLICANTS CHOSEN FOR AN INTERVIEW WILL BE NOTIFIED BY LETTER THAT THE POSITION HAS BEEN FILLED.

http://www.ed.sc.gov/jobs/human-resources/title-ix-nondiscrimination/