Advanced Medical Support Assistant

Full Job Description

The Advanced Medical Support Assistant (AMSA) serves as a Medical Support for Community Care and has the ability to fully perform the duties/functions related to all aspects of the full performance Advanced Medical Support Assistant, GS-0679-06 position in Columbia under the Community Care Service Line.

*The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

English Language Proficiency: Applicants appointed to direct patient care positions must be proficient in spoken and written English.

Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education: One year above high school; OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: Must possess one (1) full year (52 weeks) of experience equivalent to the next lower grade level (GS-05).

Preferred Experience: 3 years of healthcare and or customer service experience.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-6.

The actual grade at which an applicant may be selected for this vacancy is GS-6.

Physical Requirements: The work of the positions is primarily sedentary; however, some walking, standing, bending stooping and carrying of small items such as files may be required. Major Duties:

Total Rewards of a Allied Health Professional The Medical Support Assistant (MSA) at this grade level is at the Advanced level.

The Advanced Medical Support Assistant (MSA) works collaboratively in an interdisciplinary coordinated care delivery model (Patient Aligned Care Team) and/or Specialty clinics.

The AMSA at this level works independently and is considered the chief source of patient information and plays an important role in accomplishing the administrative work within the outpatient clinics by the duties listed below: Scheduling appointments in accordance with VHA Directive 1230 and VHA Directive 1232

; including canceling, re-scheduling, and no showing patient appointments and/or consults.

Daily review of consults (active/pending), Recall List (Delinquent), Return to Clinic Orders (Query from VS GUI) and View Alerts for accurate disposition.

Ensuring appropriate patient actions are taken within VS GUI (scheduling, check-in, check­out, and no-shows).

Extracting medical information from electronic records when requested by Providers, Social Workers, Nurses, and Supervisors for patient education purposes only while maintaining HIPPA standards.

Timely receiving and directing patients and visitors, in person and by telephone (ACD), answering routine inquiries, and making appropriate referral of questions concerning patients' care.

Verify and update patient demographics to include capturing of insurance data.

Ensuring patient encounters are completed for clinics assigned by the end of each business day (no-shows and patient cancellations through Audiocare, VeText, VS GUI, etc.) Monitoring and maintaining the delinquent recall, insurance capture buffer exception list and proper use of Vet Link for clinics assigned.

Coordinate patient transportation and/or travel concerns with the Veterans Transportation Service and Bene-Travel Staff. Providing information of medical center policies and procedures.

Notifies Supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.

Responsible for the tracking and management of consults and Return to Clinic orders for clinics assigned.

Responsible for providing feedback to providers when additional information for scheduling is required. Responsible for same day actions of consult management.

Required to make first (phone), second (letter) and third (Mental Health) contact with veteran. Responsible for discontinuing consults when appropriate as directed by VHA 1232.

Responsible for providing feedback to providers when additional information for scheduling is required.

Ensuring that consults greater than 90 days have proper documentation for additional scheduling attempts or dispositioning directed by the provider.

Work Schedule: Monday - Friday 08:00am to 4:30pm Pay: Competitive salary and regular salary increases.

When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Authorized Virtual: This is not a virtual position.

Functional Statement #: 55603F