Administrative Support Assistant (Prosthetic and Sensory Aids Service)

Full Job Description

This position is the Administrative Support Assistant in the Prosthetic and Sensory Aids Service.

The incumbent provides the primary administrative assistant to the Chief and others in the service, performing administrative, budgetary, and clerical duties to support the staff.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/03/2026.

You may qualify based on your experience and/or education as described below: GS-05 grade level: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.

Specialized experience includes: knowledge of budgetary regulations, processes, and guidelines sufficient to order supplies, track supply usage, and processing purchase orders.

Knowledge of various data repositories and collection sites to obtain and verify information and prepare reports and data.

Skills in office management sufficient to coordinate the work of the office internally and with offices in an efficient and timely manner.

Ability to identify factual and relevant information to resolve problems and complete tasks. Ability to multi-task, identify priorities, and complete tasks timely.

Knowledge of Microsoft Office programs such as Outlook, Excel Word, and PowerPoint to complete assignments and tasks such as preparing and editing correspondences and letters, scheduling and arranging meetings, graph and chart creation, collecting and tracking statistical information and budgetary data.

OR Education: Applicants may substitute education for the experience required for the GS-05 level. 4 years above high school.

(Transcript required) OR Combining Education and Experience: Applicants may also combine education and experience to qualify at the GS-05 level.

To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned).

Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-05.

For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e.

50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Preferred Experience: Use personal computer and printing equipment create, copy, edit, and print a variety of standardized documents.

Answering inquiries for information, which may require research or basic technical knowledge, such as status of reports, duty stations of employees, suspense dates, interpretation or content of administrative reports, etc.

Performs routine administration and clerical duties such as researching and assembling data, preparing correspondence, reports and records, filing, etc.

Customer Service, Answering phones, multi-tasking, email correspondence.

Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Responds to inquiries from veterans and staff relating to the Auto Adaptive Equipment, Clothing Allowance, Home Improvement Structural Alterations and Special Adaptive Housing programs and Appeals Process.

Ensures that responses to customer inquiries and questions are in accordance with appropriate policy and regulation. Serves as the primary point of contact for the Program.

Answers incoming calls referring visitors to appropriate person or providing information about the office, its functions, and standard operating procedures, etc.

Screens calls and personally answers calls when the requested information concerns routine and procedural requirements.

Screens the management and staff member calls and determines if the call requires their attention.

Receives, schedules, refers, and contacts members of the staff, agency, and persons outside the agency ranging from other government agencies to the general public.

Acts as Service Level Advocate addressing any concerns or questions from veterans to ensure clarity and customer satisfaction.

Ensures that all inquiries are initially addressed, and followed up on in the appropriate amount of time.

Provides general clerical public contact support services such as Supplies the requested information when the question concerns information the employee is familiar with or can easily get (e.g., status of reports, suspense dates, procedural requirements.

Provides administrative support for the Amputee Clinic Team and the Major Medical Equipment Team, maintaining the clinic schedules, notifying all patients, arranging for travel when necessary, and providing the clerical support for the clinic visit.

Ensures the pre-requisite information is recorded in the patient's record prior to the scheduled visit.

Receive all grant applications and supporting documents, review for completeness and return incomplete applications to Veterans with letter.

Assist veterans with questions, concerns and processes of the program.

Assist Prosthetic Representatives with researching payment status by using VARO Vets Net computer program, researching CPRS data to gather necessary processing information and assist to resolve problems.

Assist veterans with questions, concerns and processes of the program. Schedule appointments for clothing allowance evaluations.

Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication.

Prepares, executes, and/or tracks program specific information, such as congressional inquiries and contracts within the organization unit.

Schedules appointments, coordinates meetings, and/or schedules conferences.

Performs general calendar maintenance clerical such as maintaining calendars and recording appointments, arranging for meeting and small conferences, as well as various other administrative details.

Gathers data and prepares slides for management presentations. Work Schedule: Monday to Friday 8:00am-4:45pm Virtual: This is not a virtual position.

Position Description/PD#: Administrative Support Assistant (Prosthetic and Sensory Aids Service)/PD01247A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized