Administrative Support Assistant - Office Automation

Full Job Description

Administrative Support Assistant (OA) is located in the Environmental Management service line of the Phoenix VA Health Care System (PVAHCS).

Serves as Secretary for EMS, supporting sanitation, grounds, and textile care programs.

Duties include timekeeping, PIV sponsorship, reception, records management, EMS web page ownership, assisting with the Bed Board System, providing ADPAC backup, and managing service credit cards.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/07/2026. TYPING PROFICIENCY: This position requires the skills of a qualified typist.

In addition to meeting the experience and/or education requirements, you must be able to type at least 40 words per minute.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Responsible for providing clerical, technical, or customer support; receiving and referring phone calls; communicating and treating customers in a courteous, tactful and respectful manner while providing consistent information according to established policies and procedures; and using computer programs to prepare documents.

NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.

OR, Education: Applicants may substitute education for the required experience.

To qualify based on education for this grade level you must have successfully completed four (4) years of education above the high school level in any field which high school graduation or the equivalent.

Transcripts must be submitted at time of application. OR, Combination: Applicants may also combine education and experience to qualify at this level.

You must have an combination of specialized experience and education beyond the second year (excess of the first 60 semester hours) and specialized experience as described above, which meet the total experience requirements for this grade level.

Transcripts must be submitted at time of application.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Serves as a primary customer service representative for Environmental Management Service (EMS), assisting employees, patients, visitors, and the public.

Functions as one of two EMS timekeepers, independently posting timecards for multiple T&L groups and ensuring accurate, timely VATAS entries.

Prepares and maintains leave records, overtime requests, SF-71s, and reviews subsidiary time documentation for accuracy.

Serves as a Primary Personal Identity Verification (PIV) Manager and Sponsor, processing badge actions and coordinating with the PIV office for timely issuance.

Procures materials for EMS using approved purchasing methods, including government credit cards; reconciles transactions in accordance with federal guidelines.

Serves as the EMS Records Manager for all EMS departments. Maintains and updates the EMS website. Manages facility locker assignments and key distribution.

Assists with Bed Board (bed wash) management and related tracking.

Coordinates EMS issues such as cleanups, linen needs, waste management, grounds concerns, and bed wash requests with staff, patients, visitors, and vendors.

Provides clerical support by preparing correspondence, memorandums, and other documents.

Answers and manages multiple telephone lines, taking accurate messages and routing calls to appropriate EMS sections.

Protects sensitive information in accordance with the Privacy Act and VA policies, ensuring proper handling, storage, and access.

Work Schedule: Full-Time, 40 hours a week, Monday - Friday, 7:30am - 4:00pm Virtual: This is not a virtual position.

Position Description/PD#: Administrative Support Assistant - Office Automation/PD11639A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized