Administrative Support Assistant 3

Full Job Description

The Iowa Department of Health and Human Services (HHS), Child Support Services, is seeking an Administrative Support Assistant 3 to join our Davenport team to help Iowa families successfully navigate the child support process.

As part of our team, you will play a crucial role in establishing, enforcing, and monitoring child support and medical support orders, as well as encouraging families to provide financial and emotional support for their children.

Hours, Work Location and Requirements:

This is a full-time opportunity, Monday – Friday with typical hours being from 8:00 AM - 4:30 PM.

Upon successful completion of the training period and with management approval, this position offers a hybrid work opportunity, working from the office as scheduled, and from home.

This position is located at the Davenport CSS office at 3911 W Locust St., Davenport IA.

Job Duties:

The selected candidate will work with customers to establish, modify or pay child support orders. In this role you will provide legal support to office attorneys.

Some of the duties include the preparation of files for hearings, preparing legal correspondence, typing legal documents, preparing, assembling, and sending documents for legal process service, maintaining electronic and hard copy legal files, uploading and filing documents with the Clerk of Court using an electronic filing system, managing attorney calendars, as well as other legal support duties as assigned.

This position requires strong customer service skills and the ability to communicate with a variety of community partners including human service agencies, attorneys, court clerks, county sheriffs, employers, corrections, and other related entities to achieve the goals of the Child Support Program.

Responsibilities include performing specialized clerical duties with an emphasis on legal support. Provides information and responds to questions from case parties.

Assists Case Managers and Attorneys with establishment and enforcement tasks. May assist with location duties by utilizing the internet, databases, and various automated systems.

The position requires a highly motivated, organized individual with excellent written and verbal communication skills, and significant proficiency in Microsoft office programs (e.g., Excel, Word, Outlook), Adobe, and a wide array of computerized child support functions.

Experience/aptitude for learning and using multiple electronic systems is critically important for success in this position.

Additional responsibilities include, but are not limited to:

• Manage assigned case work and demonstrate critical thinking skills required to complete tasks independently.
• Knowledge of basic office practices, legal forms and format, the maintenance of complex records and the use of guides and reference materials.
• Prepare motions, letters, and legal documents for office attorneys.
• Prepare legal files for attorney use in Court.
• Organize and maintain files and records of a confidential, complex, or otherwise sensitive nature.
• Ability to follow complex oral and written instructions accurately and efficiently.
• Display a high level of initiative, effort and commitment towards completing assignments efficiently. Work with minimal supervision. Demonstrate responsible behavior and attention to detail.
• Read and comprehend complex instructions including federal, state, and local laws, policy and procedures applicable to the Child Support Program and apply it to child support casework.
• Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.
• Produce work that requires extreme accuracy.
• Prioritize tasks and time to meet established performance goals and critical deadlines.
• Perform mathematical calculations needed to accurately reflect support obligations.
• Interact with employees and customers in a manner consistent with quality customer service delivery.
• Resolve problems/issues by using good listening and positive conflict resolution skills.
• Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.
• Maintain high attendance as excessive absenteeism negatively impacts the Child Support Program.
• Work productively in a team environment. The ability to manage group processes. Encourages and facilitates cooperation, pride, trust, and group identity, fosters commitment and team spirit; works with others to achieve goals.
• Accurately enter, retrieve, file, generate and correct case folders and/or information from ICAR and various database systems.
• Accurately sort and scan physical mail; index and retrieve electronic mail from an electronic mail system.
• Write clear, concise, and accurate letters that are grammatically correct.

The State of Iowa offers a comprehensive package of pay, benefits, paid time off and workplace opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Below are some of the benefits the State of Iowa offers.

• Hours 8 am - 4:30 pm, Monday – Friday
• Health, Dental and Vision Insurance Package
• IPERS Retirement package and option for deferred compensation
• Flexible Spending Accounts (medical and dependent care)
• Life Insurance
• Employee Assistance Programs
• Employee Discount Programs
• Vacation (with no cap on hours to carry over)Lo
• Sick Leave (with no cap on hours that can carry over)

Benefits
Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits click here.
Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks
Applicants will be required to complete a background check to be considered for this position.

Applicants may attach a resume/cover letter to the online application.

Additional Qualification Requirements:
Position requires successful completion of a level 5 criminal background check including FBI fingerprinting.

The State of Iowa is an EEO/AA EmployerHHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply.

Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to WorkThe State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees.

Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States.

The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.

For more information, please visit www.e-verify.gov

Qualifications

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
2. A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.

For more information click on this link to view the job description

Additional Information

Position requires successful completion of a level 5 criminal background check including FBI fingerprinting.