Administrative Specialist IV - CS/SDA/TLT

Full Job Description

The Department of Judicial Administration is an innovative, customer-focus, forward-looking agency that uses technology to help perform tasks better, more efficiently and reliably.

Also known as the Superior Court Clerk's Office, DJA conducts a variety of services for the Court, litigants, and the general public.

Our mission is to provide high-quality court record services and justice system programs to ensure access to justice and the integrity of the process.

The position:We are looking for three Administrative Specialists that will lead teams in the Finance, Caseflow, and Customer Service Divisions of the department.

Each of these positions will be responsible for leading a team of employees who deliver court services and administrative support to the judicial branch and their customers.

This posting will be used to fill Career Service, Term Limited Temporary and Special Duty positions.

The Caseflow Division ensures efficient progression of cases through the court system.

The Customer Service Division handles inquiries from the public, attorneys, and others regarding court records, filings, schedules, fees, and general procedural questions. It plays a key role in ensuring access to court resources and upholding service standards.

The Financial Services Division manages all financial transactions and records, ensures compliance with state and county mandates, and supports court operations through specialized processes.

Benefits: King County values the balance between work and life outside of work. We offer an outstanding benefits package, 10 paid holidays, life insurance, an employee assistance program and much more.

Please visit our website to learn about King County's commitment to employee's health and well-being: http://www.kingcounty.gov/employees/

Who May Apply: ** This position is only open to current King County employees. **

Required Materials:

Completed King County Application Form

Letter of Interest detailing your background and describing how you meet or exceed the requirements listed in this job announcement.

Work Location: These positions will be based at a primary location either the King County Courthouse located at 401 Fourth Avenue N, Kent, or King County Courthouse, 516 3rd Avenue, Seattle but may be required to work or attend meetings at other locations.

Work Schedule: The usual work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. 40 hours per week.

This position is non-exempt from the provisions of the Fair Labor Standards Act and therefore is overtime eligible.

Contact information: Please direct specific questions about the position to Mary Louis 206-263-9008.

Requirements

Directing Work: Prioritize assignments, provide directions and monitor the quality and quantity of work.

Scheduling: Plan and coordinate section and court assignments.

Training: Train, coach, and mentor a diverse group of staff in a fast-paced environment. Coordinate training plans and maintain training resources.

Workplace Culture & Team Support: Contribute to a positive and productive work environment. Must possess effective conflict management skills. Solve problems with effective solutions and ideas.

Customer Focus: Ensure the team provides excellent service to internal and external customers. Respond to customer inquiries in a timely and professional manner.

Communication: Communicate effectively both orally and in writing to your team, leadership, and customers.

Qualifications

Applicant's experience must demonstrate the following knowledge, skills and abilities or any equivalent combination of experience and education which provides the applicant with the desired knowledge, skills, and abilities required to perform the work:

• General office experience performing a variety of complex duties of moderate difficulty, in positions which involved independent judgment and extensive knowledge of policies, procedures and responsibilities of an office.
• Strong communications skills and the ability to regulate stressful situations.
• Willingness to adapt and learn quickly when challenged with new tasks.
• Ability to organize work priorities and find solutions to difficult or complex issues.
• Ability to prioritize workload, work under pressure with tight timelines and changing priorities, and track work on multiple assignments.
• Excellent customer service skills and the ability to maintain a professional demeanor and composure at all times.
• Demonstrated ability working with diverse cultural and socio-economic populations.
• Understanding of the importance of integrity, trust and confidentiality in the legal process and accountability in the workplace.
• Ability to develop and maintain effective working relationships with demonstrated interpersonal and decision-making skills.
• Ability to adapt to new scenarios as they present themselves in real time.
• Demonstrated initiative and accountability in meeting deadlines, work product or service.

Additional Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in applying for this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.

This selection process may include but is not limited to: evaluation of application materials and supplemental questions, skills testing and interviewing, and complete reference checks.

DJA relies on office automation (Microsoft Office) and web-based enabled tools; therefore, candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.

Finalists are subject to a criminal background check and a reference check. Criminal background records are not automatically disqualifying.

For interviewing tips, please see the STAR-LA method: star-la_interview_method.pdf