Administrative Specialist II (TLT/SDA)

Full Job Description

WHO MAY APPLY: This benefits eligible, temporary position is open to the public and to King County employees. If it is filled internally, it will be as a special duty assignment.

DURATION: This position is expected to last one-year

SUMMARY: King County Sheriff's Office has an opportunity for the position of Term-Limited Temporary/Special Duty Administrative Specialist II assignment, supporting the Property Management Unit (PMU).

This position serves as the primary point of contact for customers, visitors, and staff, providing professional and responsive customer service.

The ASII performs a broad range of administrative, clerical, and office support duties, while delivering high-quality, face-to-face service to members of the public and personnel within the Sheriff’s Office.

This is an excellent opportunity to gain hands-on experience work in a fast-paced warehouse environment performing administrative duties, managing various processes and learning about policies and procedures related to public service and law enforcement.

WORK LOCATION: Property Management Unit, 4623 7^th Ave. S, Seattle, WA 98104

WORK SCHEDULE: Typical work schedule is 40 hours per week, Monday – Friday, work to be performed full-time in-person at the worksite. This position is overtime eligible with prior supervisor approval.

Requirements

This position performs a series of technical office support work under supervision. The responsibilities and functions of the Term-Limited Temporary Administrative Specialist II classification include:

•Serve as the front office representative at PMU, acting as the primary greeting point for the public access window.
•Provide customer service to both internal and external customers over the telephone, in writing and/or in person on matters that may be technical, complex or sensitive in nature, to include assisting customers with property releases and returns, facilitating communication between KCSO personnel and PMU customers, and following up on various processes;
•Maintain professionalism and effective communication when assisting individuals with varying emotional states or needs.
•Support PMU staff by serving as the primary contact for Patrol and Detective inquiries and assisting with day-to-day operational needs.
•Assist with Quartermaster operations, Inventory Management Unit functions, and efforts to ensure the gun compliance unit meets federal regulatory requirements.
•Must be willing to work around potential allergens, narcotics, firearms, bodily fluids, and bio-hazardous and hazardous materials with proper training and personal protective equipment
•Compose and draft documents, and/or correspondence; prepare paperwork and files, and organizing and filing documentation for various office processes;
•Scanning and uploading case files, and other documents as needed, working in collaboration with the Records Unit for public disclosure requests;
•Verifying documentation and updating various electronic databases to include data entry;
•Manage and track data related to PMU projects, work orders and repairs;
•Organizing and filing training-related documentation and paperwork, scanning and uploading documents to an electronic system;
•Facilitate supply and product orders;
•Other duties as assigned.

Qualifications

This position requires skill in supporting an operational department/unit with a wide variety of administrative and clerical duties. Demonstrated qualifications required include: Strong communication and interpersonal skills with the ability to provide program-specific information such as rules, regulations and policies; to customers via in-person, telephone, or written communications, including greeting visitors, screening calls, scheduling meetings, directing and responding to public and internal requests. Demonstrated experience in conflict resolution and problem-solving techniques to resolve complaints and interpretation of procedures and policies. Writing skills sufficient to compose, edit and maintain a variety of documents, reports and correspondences using correct spelling, grammar, and punctuation, with the ability to pay close attention to detail and proofread work carefully. Strong initiative and accountability in tracking work assignments, prioritizing workload, adapting to changes and following through on assignments. Maintaining records, tracking evidence for release. Ability to carry out assignments using standard office equipment such as personal computer, copier, fax, and multi-line telephone. Experience with or knowledge of inventory procedures to order and distribute supplies/equipment, knowledge of basic accounting skills. Good keyboarding skills with experience using Word, Excel, Outlook and database applications or other relevant software (minimum of 35 WPM). Skilled in working independently with minimal guidance. Strong organizational and multi-tasking skills. Confidentiality; skill in working with information that is highly sensitive in nature. Physical requirements: bending, standing and lifting for potential training-related processes. DESIRED QUALIFICATIONS Two (2) years previous front facing customer service experience. Two (2) years of experience answering telephone lines promptly while effectively directing conversations to ensure efficient call resolution. Previous experience with public sector, law enforcement, court, or legal experience Previous experience with public disclosure / providing records through GovQA. Possess a working knowledge of Mark43, ATLAS, Mobile CAD, and Microsoft Office Suite products. Ability and willingness to assist with scheduling and processing court ordered gun surrenders and releases as well as SKO and property releases. Knowledge of Sheriff's Office structure, policies, and procedures. SPECIAL REQUIREMENTS: Must pass thorough background investigation, including a polygraph. You may need to have a vehicle to be able to drive between work locations. For KCSO employees: if applying as a special duty assignment, KCSO employees must have approval from their chain of command. TO APPLY: Please carefully review the list of required materials before submitting your application. Review the list of KCSO Automatic Disqualifiers and verify your qualification for employment with King County Sheriff's Office. -King County Application (applying online satisfies this) -Complete answers to all the supplemental questions. CONTACT INFORMATION: Nai Saechao, Human Resources Analyst 206-263-2534 NSaechao@kingcounty.gov UNION MEMBERSHIP: This position is represented by PSEU: Public Safety Employees Union.

Additional Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.