Administrative Specialist II / Lower Richland Clinic (Columbia Area)

Full Job Description

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community.

We are seeking an Administrative Specialist II for the Lower Richland Clinic who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness.

If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health (OMH), Columbia Area Mental Health Center (CAMHC), Lower Richland Clinic, 1850 Pineview Road, Columbia, SC, CAMHC #541.

As the Administrative Specialist, working under general supervision, you will perform a wide range of routine and advanced administrative support activities to facilitate the operation of the Lower Richland Clinic.

Responsibilities for this Administrative Specialist II:

Perform secretarial, clerical, administrative support activities and office duties for the Lower Richland Clinic. Provide customer service in an effective and efficient manner.

Greet and assist all individuals entering the clinic. Answer and route incoming phone calls. Receive and distribute mail and packages.

Responsible for scheduling and re-scheduling patients with Physicians in the Electronic Health Record-daily, in addition to, accurately scheduling patient appointments for any/all clinical staff as requested.

Send out letters to patients as needed regarding missed and rescheduling of appointments. Coordinate Medicaid transportation. Ensure telehealth equipment is operational.

Assist patients with assessing telehealth appointments. Serve as representative on the CAMHC Health and Safety Committee. Assign and close patient charts.

Assist with and maintain accurate patient information regarding transportation data, address updates, review Electronic Health Record (EHR) for accuracy of Face Sheet, Overview page, and all other documents required for annual updating.

Import all necessary paperwork in patients EHR in a timely manner.

Collect service payments and complete receipts accurately according to the Business Office and CAMHC collection policy. Assist with ordering supplies.

Comply with the Office of Mental Health Compliance Plan and all legal responsibilities and requirements.

Requirements

• A high school diploma. Related clerical experience may be substituted for a high school diploma.

Qualifications

• Prior experience working with patients with persistent mental illness.
• Bilingual abilities in English and Spanish (or another language) are a plus.

Additional Information

Post hire, employees must:

• Have proficient knowledge in office administration; demonstrate team building, analytical and problem solving, and computer skills including the ability to create spreadsheets and word processing programs at a high proficient level.
• Demonstrate professionalism at all times while working with patients, staff, and visitors.
• Have effective team working skills.
• Be able to pass Managing Agitation in the Psychiatric Setting (MAPS) Certification.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment.

Please complete the state application to include all current and previous work history and education.

A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.