Accounts Receivable Technician

Full Job Description

This position is located with the Department of Veterans Affairs Debt Management Center, within the Office of Finance, Office of Management.

The primary purpose of this position is to process financial transactions and perform tasks related to debt collections, to include performing account research, responding to customer inquiries, and processing financial transactions.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/10/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-05 position, you may be advanced without time restriction if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks.

For a GS-06 position, you must have served 52 weeks at the GS-05. For a GS-07 position, you must have served 52 weeks at the GS-06.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade.

You must provide additional SF-50s that clearly demonstrate one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

See the Required Document section below for more information..

You may qualify for the GS-05 level based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Utilizing basic computer applications/software, including Microsoft Word, Excel, Outlook or similar applications; communicating orally or in writing with customers or colleagues; demonstrating attention to detail in work performed; and providing high quality results in work performed.

OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have four years above high school.

OR, Combination: Applicants may also combine education and experience to qualify at this level.

You must have a combination of specialized experience and education in excess of the first 60 semester hours (i.e. beyond the second year).

One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.

You may qualify for the GS-06 level based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Reviewing policies and procedures to generate alternative solutions; communicating orally or in writing with customers or colleagues; demonstrating attention to detail in work performed; and initiating written correspondence to respond to customer requests.

You may qualify for the GS-07 level based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Ability to research, investigate, and problem solve issues or errors that require attention; communicating effectively orally and in writing to multiple audiences; demonstrating attention to detail in work performed; and providing customer service to assess customer needs, provide information or assistance, resolve customer problems, or satisfy their expectations.

You will be rated on the following Competencies for this position: Arithmetic/Mathematical Reasoning Attention to Detail Communications Customer Service Customer Service (Clerical/Technical) Flexibility Integrity/Honesty Interpersonal Skills Problem Solving Reasoning Self-Management Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies.

To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy.

To be found well qualified, applicants must meet the following qualifications: GS-05: Proficient with basic office software (Word, Excel, Outlook) and able to navigate case and document repositories to perform basic research and data entry; writes organized, clear responses using proper grammar; uses pattern paragraphs when appropriate and uploads correspondence to required repositories; demonstrates consistent attention to detail and produces high-quality work products that meet service standards; performs basic account research across multiple systems; makes concise system notes; and escalates cases appropriately when issues arise.

GS-06: Applies policies/procedures to routine debt-collection tasks; interprets guidance and proposes practical alternatives under close supervision; initiates clear written correspondence to respond to customer requests and summarizes actions in concise system notes; processes basic financial transactions (e.g., pausing/resuming collection, payment plan updates) and ensures supporting documentation is properly stored; collaborates with stakeholders to resolve questions; monitors approvals and escalates delays to management; demonstrates attention to detail and accuracy while learning increasingly complex accounts receivable/collection procedures.

GS-07: Works independently as a principal point of contact on accounts receivable/debt cases; answers inquiries with complete, concise, accurate information; demonstrates proficiency with federal claims and financial policies (e.g., 31 CFR Chapter IX, VA Financial Policy, Treasury Financial Manual) and uses judgment to apply them to specific accounts; analyzes account histories across multiple systems; calculates and submits transactions for authorization; documents decisions clearly; evaluates and negotiates repayment plans based on indebtedness and debtor financial condition; proposes viable alternatives when needed.

Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Major Duties:

Major Duties: Provides general support for an accounts receivable/debt collection function. Serves as principal point of contact for debtors, partners, and stakeholders regarding accounts receivable.

Processes customer requests following correct procedures within specific time frames and by priorities.

Answers inquiries with complete, concise, and accurate information using proper grammar, punctuation, and spelling.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.

Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 6:00am - 6:00pm; Permanent tour will be determined after basic training, which is from 7:30am - 4:00pm.

Telework: Ad-hoc telework (situational telework) available as determined by the agency policy Virtual: This is not a virtual position.

Position Description/PD#: PD03441A, PD03440A, and PD03691A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required