WorkSource Supervisor - Cowlitz/Wahkiakum

Full Job Description

This position is open to ESD internal employees only

The ideal candidate for this role has leadership experience fostering a positive, engaging, and collaborative team culture.

They bring a passion for helping people, exceptional customer service, and the reliability needed to ensure high-quality service delivery in a dynamic environment.

Grounded in equity, continuous improvement, and human-centered leadership, this individual thrives in change, builds strong community and partner relationships, and inspires staff through coaching and a supportive, solutions-focused approach.

This position assists the Department in meeting its strategic plan and vision by providing direct and functional supervision of ESD and Co-located WIOA system staff at WorkSource Cowlitz/Wahkiakum. Directly supervises Career Services staff and oversees (Basic and Individualized) activities (in person or virtual) which includes but not limited to Labor Exchange, Business solutions, Front end and reemployment workshops & activities. Ensures compliance and performance goals or targets are met with State, DOL and contract funded programs. Instills a staff engaged environment based on principles of leader-leader, Lean, Human centered design and Integrated Services Delivery (ISD) for continuous quality improvement to achieve superior customer satisfaction, high quality and efficiency in service delivery.

Requirements

Manage day-to-day teams to achieve performance measures; conduct recruitment and hiring functions; supervise, train and guide staff working in various programs, services, and positions.

Oversee department contracts, programs and services to meet or exceed performance measures; establish measurable goals and expectations, initiatives, and indicators in support of the agency mission, vision, business goals, workforce and WorkSource system.

Increase WorkSource visibility within the business community; develop and maintain relationships with businesses and partners.

Qualifications

Required Qualifications:

Required equity competencies:

The required experience includes:

To request a detailed position description, click 2026-00027 PD request.

Special Requirements/Conditions of Employment:

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.

Additionally, we ask that you not include photographs or external links within your documents.

Any documents uploaded through this platform will be securely transmitted electronically to support application review.

Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field.

A resume will not substitute for the "work experience" section of the application or vice versa.

Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

Additional Information

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship.

We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities.

Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity.

Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Sanyu.Tushabe@esd.wa.gov or at 360.480.4514 or the Talent Acquisition Team, prior to the position closing.

If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.

This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.