Workforce Development Specialist

Full Job Description

NOTICE OF LIMITED APPLICATIONS

Career Opportunity

The city of Las Vegas invites applications for Workforce Development Specialist. This position implements and coordinates a variety of workforce development programming throughout the city.

Distinguishing Characteristics

Workforce Development Specialist is the first class in the Workforce Development Specialist series.

Employees at this level are expected to perform a full range of duties with only occasional instruction or assistance, which may be preceded by a brief learning period.

Employees are fully aware of the operating procedures within the work unit.

Workforce Development Specialists are distinguished from the Senior Workforce Development Specialists by the responsibility that Seniors have for overall program development and oversight.

Supervision Received and Exercised

May receive functional and technical supervision from higher level supervisory or management staff.

Type of Examination
A civil service examination will be conducted in accordance with the Civil Service Rules of the city of Las Vegas. The supplemental questions are the examination. Falsification of information may result in disqualification from a recruitment or removal from a city position. Additional information will not be accepted after the closing date. The supplemental questions are weighted 100% for placement on an eligible list and must be worked on individually by the applicant only. The supplemental questions of all qualified applicants will be reviewed for placement on an eligible list. The eligible list will remain in effect for a period of 6 months from the date of certification and may be extended for a period of up to 2 years. The purpose of this recruitment is to establish an eligible list for current and/ or future openings which may include part-time or full-time positions.

Selection Process
The selection process will include a review of all applications with only the most qualified participating in an interview. Final candidate selection may include a hiring interview (if applicable). Any individual offered employment may be required to complete a background check.

Requirements

Essential Functions:

1. Engages with contractors, outside partners and community organizations to align and coordinate services and resources.
2. Ensures hourly/intern/volunteer employees adhere to established work methods, techniques and schedules, and comply with applicable city and department policies, procedures, standards, safety and specifications; reviews needs with appropriate management staff; allocates resources accordingly.
3. Provides direct assistance to programs, activities and special events; coordinates with other work units on programming as necessary.
4. Determines customer eligibility for a variety of workforce development programs. Refers customers to appropriate programs, agencies and/or resources.
5. Works with customers to develop individual training plans, engages employer placement contacts, and counseling. Assists clients with job placement, including job-search classes, labor market analysis and employment contacts.
6. Provides comprehensive evaluation of employment and training needs. Assesses customer skills by interviewing, testing and other methods.
7. Assesses customer need, authorizes, and facilitates supportive services to assist in removing barriers that may prevent successful completion of the program.
8. Provides counseling for customers with employment or educational barriers. May assess clients with physical or mental disabilities and make appropriate referrals to related services.
9. Responsible for employer outreach, establishing employer relations to meet compliance with program requirements.
10. Participates in marketing research, promotional materials and displays.
11. Maintains documentation on all programs and participants; prepares statistical and summary reports as needed.
12. Maintains a variety of automated and manual logs, records and files; performs a variety of record keeping, filing, and other general clerical work.
13. Recommends and assists in the implementation of goals and objectives; implement policies and procedures.
14. Supervises seasonal and hourly employees, instructors and volunteers; participates in recruiting and selecting job applicants; conducts staff orientation, provides training, oversees work and conducts performance evaluations; approves and processes timecards; may make recommendations for terminations.

Marginal Functions:

1. May provide instruction for classes, activities and programs.
2. Performs related duties and responsibilities as required.
3. Assists with recruitment of instructors, and assists with opening and closing the Strong Future Technology Training Center, ensuring equipment is working and easily accessible.

Qualifications

Experience:

One year of full-time experience in education, counseling, career guidance, youth development, workforce development, or job training. Experience with workforce development programs is desirable.

Training:

Associate’s degree from an accredited college or university in education, counseling, child/youth development, workforce/economic development or a related field.

A combination of formal education and directly related work experience may substitute for the degree. The city assesses 1.5 years of fulltime experience as equivalent to one year of education.

Licenses and Certifications:

Possession of a valid driver’s license on the date of application, and maintenance thereafter.

Additional Information

Knowledge of:

Customer service techniques, both in person and on the telephone.

Modern office software, procedures, methods and computer equipment.

Personal computer operations and common office software including word processing, spreadsheet, email and other related applications at an intermediate level.

English usage, spelling, grammar and punctuation.

Principles and practices of a comprehensive workforce development program for all ages.

Report writing techniques.

Principles and procedures of record keeping.

Education, youth, and workforce development programs, recruitment, client management.

Skills in:

Organizing numerous details of a program.

Operating a computer.

Maintaining records and reports.

Ability to:

Generate clear, concise information and to vary writing styles to meet the needs of a variety of audiences.

Create and develop new processes, procedures and policies.

Manage multiple assignments.

Maintain high levels of confidentiality, credibility and professionalism.

Understand, interpret, and follow federal, state and local policies and regulations.

Work and collaborate with diverse populations.

Interact effectively with all ages.

Demonstrate effective problem solving skills.

Understand and follow oral and written instructions.

Establish and maintain effective working relationships with those contacted in the course of work.

Communicate clearly and concisely, both orally and in writing.

Communicate with individuals from a variety of social, cultural, economic and educational backgrounds while demonstrating respect and sensitivity for perceived differences.

Learn and use any specialized programs and software in the assigned department.

Competencies:

Core Workforce Competencies

Professionalism – Demonstrates core values by being honest, respectful and positive.

Effective Communication – Expresses verbal and written thought in a clear and understandable manner.

Customer Focus – Demonstrates genuine concern and satisfies external and/or internal customers based on the CLV core purpose and values.

Adaptability – Able to effectively modify behavior to suit changing workforce demands.

Problem Solving – Solves problems by considering all causes, solutions and outcomes.

Productive Partnerships – Develops, maintains and strengthens partnerships with others.

Technical and Safety Expertise – Possesses a depth of knowledge, skill and ability in a technical (job) area.

WORKING CONDITIONS

Environmental Conditions:

Office and both indoor and outdoor environments; travel from site to site; exposure to computer screens; occasional exposure to noise and inclement weather conditions.

Physical Conditions:

Essential and marginal functions require:

Maintaining physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:

-- Walking, standing, or sitting for extended periods of time; and

-- Operating assigned equipment.

Maintaining effective audio-visual discrimination and perception needed for:

-- Making observations;

-- Communicating with others;

-- Reading and writing; and

-- Operating assigned equipment

Maintaining cognitive capacity which allows the capability of:

-- Making sound decisions; and

-- Effective interaction and communication with others.