Workers' Compensation Claims Adjuster

Full Job Description

Hennepin County Human Resources is seeking an experienced Workers’ Compensation Claims Adjuster to join the Workers Compensation unit. This position will investigate and manage Minnesota workers’ compensation claims involving both medical only and lost time claims.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.

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Location and hours:
This position is hybrid and will be performed both on-site at 625 4^thAvenue South, Minneapolis, MN 55487, and remote as job duties require. Work hours will be Monday through Friday, between 8 a.m. – 4:30 p.m. and are subject to change based on business need. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.

About the position type:
This is a limited duration (temporary for up to two years), full-time, benefit-earning position.

This position is internally classified as an Administrative Assistant, Intermediate.
Click here to view the job classification specification.

In this position, you will:

• Investigate and manage all aspects of Minnesota workers’ compensation claims that involve both medical only benefits and lost time benefits.
• Interact with injured employees to ensure awareness and understanding of the workers’ compensation process, requirements, and entitlements.
• Coordinate medical treatment for injured employees and provide information to providers to ensure timely delivery of medical care.
• Serve as a liaison between medical providers, employees, legal professionals, rehabilitation vendors and county departments and inform departments of an injured employee’s work restrictions and coordinate appropriate return to work accommodations.
• Manage financial activity, which includes paying benefits and following established reserving guidelines.
• Review and interpret doctor’s reports to ensure that the appropriate treatment guidelines have been applied when reporting disability, impairment, and apportionment.
• Communicate with attorneys regarding litigated cases; make recommendations regarding proposed strategies for claim resolution.

Need to have:

One of the following:Six years or more of experience in general administrative work relating to the management of departmental/organizational operations or in a specialty area appropriate to the position.

General administrative work is defined as the administration and/or management of programs, policies, and/or budgets.

Bachelor's degree or higher in public administration, business administration, or other field appropriate to the position and two years or more of experience in general administrative work relating to the management of departmental/organizational operations or in a specialty area appropriate to the position.

General administrative work is defined as the administration and/or management of programs, policies, and/or budgets.

Nice to have:

• Possession of a Minnesota Claims Adjuster License, or ability to attain within six months of hire.
• Experience:
  • Handling MN workers' compensation claims for a county/state agency.
  • Collecting and interpreting data and information.
  • Working with MN DLI's campus system.
  • Working with CMS/Medicare regulatory criteria.
  • Working with MN Workers' Compensation statutes and rules.
• Ability to:
  • Interpret data and information.
  • Deal with change and ambiguity.
  • Work independently and as part of a team.
  • Plan, organize and prioritize high quality work while multi-tasking complex tasks.

About the department:
In Human Resources, we make it our mission to provide an employee experience that attracts and retains the best talent to serve our residents. HR programs and services are instrumental in realizing the county's stated organizational value: "Continuous development and engagement of our workforce to reflect innovation, creativity, and diversity in planning for the future."

About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.

Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

Watch this video for application best practices and tips.

This position may have access to systems or other documentation that contains HIPAA data.

Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a criminal background check.

If you have any questions, please contact:
Talent Acquisition division
Hennepin County Human Resources department
Submit a request at hennepin.us/ask-hr or 612-348-7855