Workers Compensation Analyst

Full Job Description

Requirements

Why it's a great opportunity: In this vital role serving Pierce County’s 3,500 employees, you will be responsible for the administration of claims for the County’s self-insured workers compensation program.

You will frequently interpret and apply state rules and regulations, including RCWs and WACs.

You will also develop and coordinate workers compensation claims processes in partnership with attorneys, Human Resources, Washington State L&I, and the County’s third-party administrator (TPA) to determine appropriate medical care and time loss benefits provided to injured employees.

Utilizing software such as Workday, CorVel’s CareMC system, Origami, and Excel will assist in tracking and reporting data for your analysis.

Your expertise, efforts, and training of staff will keep our employees and leaders up to date on our Workers Compensation Program.

Why it's a great department: The Finance & Enterprise Services Department delivers enterprise-wide services that support every County department and many external partners, ensuring Pierce County operates effectively, efficiently, and with strong public stewardship.

Finance & Enterprise Services staff provide a broad portfolio of high-impact, countywide services, including budgeting and performance management, fiscal services, procurement and contracting, information technology, general services, fleet services, and risk management.

Employees have the opportunity to work on strategic, enterprise-level initiatives, collaborate across departments, provide the operational and technical backbone which ensures the smooth delivery of services across the organization, and deliver critical analysis and decision support that informs leadership and shapes County priorities.

The Finance & Enterprise Services Department is focused on creating a culture where employees can help improve service delivery to make a meaningful impact on County operations and the community.

The Department leads with safety, empowerment, and collaboration to create an environment where every person can contribute, challenge ideas, and continuously improve.

Learn more about the Finance & Enterprise Services Department here.

How to be successful in the role: Your success in this role will be driven by strong emotional intelligence, sound judgement, and a high degree of discretion, along with the ability to build trusted partnerships across labor groups and departmental leadership.

You will play a key role in educating leaders and staff on workers’ compensation policies while maintaining a disciplined focus on priorities, timelines, and deliverables.

Your commitment to responsive customer service, effective oversight of third-party administrators, and thoughtful planning of case resolutions will position you for success.

Your future in this role: You will have access to a wide range of professional development resources, including robust online learning and ongoing training opportunities, to support your continued growth and success.

Pierce County offers multiple pathways for career advancement, providing the opportunity to build a meaningful career while making a direct impact in the communities we serve.

Core daily responsibilities:

• Serve as primary relationship manager with County’s TPA and ensure they are reviewing all claims to ensure that all medical treatment, time loss compensation, vocational services, and permanent partial disability awards are appropriate and comply with industrial insurance law.
• Provide details to Human Resources and other Departments for the purpose of developing a light-duty return-to-work program to make light-duty job offers.
• Explain industrial insurance law and L&I requirements to employers. Work directly with injured workers to guide them through the workers compensation process.
• Maintain a high level of productivity and confidentiality.
• Attend depositions, settlement conferences, and hearings. Provide settlement authority within scope and consult with the Risk Manager for settlement outside of your authority.
• Review appropriate claim reserves and manage reserve adequacy throughout life of claim.
• Act as the primary liaison with internal and external stakeholders to manage Workers Compensation claims and regulatory requirements.
• Collaborate with and provide recommendations to the Risk Manager on major decisions requiring review and approval.

A classification description with a more detailed list of essential functions can be found here.

Qualifications

• Four (4) years of progressively responsible professional experience in workers compensation, accident investigations, contract assessments, safety or risk management audits, or other closely related field including workers compensation program management.
• Postsecondary education in public safety, human resource management, public or business administration, or closely related field may substitute for up to two (2) years of the required experience on a year-for-year basis.
• A resume and cover letter are required for this position.

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.

Additional Information

To be considered for this opportunity please:

• Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to: www.piercecountywa.org/jobs.
• If you have a question about this opportunity, please email the Recruitment Team at PCHRRecruit@piercecountywa.gov and specify the Job Number and Title.
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.

This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed.

Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration.

Notification of application status normally occurs 2 to 3 weeks after the closing date.

Short notice may be given to applicants to participate in further selection processes which may include assessments, phone screen, and interviews.

At Pierce County, diversity, equity, and inclusion means commitment, not a single step.

We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career.

We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision.

Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?