Vital Records Associate

Full Job Description

Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.

The Iowa Department of Health and Human Services (HHS), Division of Public Health, Bureau of Health Statistics is seeking a Vital Records Associate to join our team!

We are looking for a motivated, organized, and detail-focused individual to join our fast-paced Issuance team.

The successful candidate will have a proven track record of meeting strict deadlines, exercising sound judgment, and demonstrating strong decision-making ability.

Excellent customer service skills are essential.

This position is responsible for delivering customer service to individuals eligible to receive vital records in Iowa. The role involves answering customer calls, reviewing and processing application orders, and supporting fellow Administrative Support Assistant I team members.

Key Duties:

• Answer customer service calls to verify identification and accept certified copy orders
• Input accurate data entry into multiple vital records systems
• Review and enter/reject certified copy orders received by mail
• Review all completed applications; close orders in IVES or UPS orders in Vital Chek; prepare all applications for mailing, including printing receipts for orders and mailing cover letter sheets.
• Verify records processed and close orders in IVES or VitalChek, and mail correct documents to customers
• Process summary of fee audit reportings
• Review certified copy orders in IVES received from county recorders offices. Print applications and log orders accordingly
• Verify entitlement for all vital record orders accepted for processing
• Operate a PC efficiently to use IVES and VitalChek application systems

Desired Qualifications Include:

• Experience working with diverse populations in a team environment
• Ability to respond to a high volume of inquiries while prioritizing clerical work
• Self-motivated, quick learner with proficiency in vital records and entitlement requirements
• Strong attendance record and punctuality
• Demonstrated integrity, confidentiality, and strong work ethic

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits click here.

Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply.

Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees.

Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States.

The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.

For more information, please visitwww.e-verify.gov.

Requirements

Typing Score of 40 or greater (40-49 WPM)
Information about typing tests and scores related to State of Iowa employment can be found at
https://das.iowa.gov/human-resources/state-employment/typing-test-information

Qualifications

No specific education or work experience required. 

For more information click on this link to view the job description

Additional Information

***Please Note: If you do not have a test, you may schedule a time with IowaWorks locations across the state, schools or other places to take tests. We are temporarily allowing ONLINE tests.

Many free and reliable tests can be found by searching online. A site that has been popular amongst applicants is speedtypingonline.com. You may also use typing.com or typingtest.com.

The test can be accepted if it is witnessed by another person and it has met the requirements/guidelines on the document submitted.

To be considered, a Typing Test must be attached in the attachments section of the online application.

These guidelines must be met and need to be on the typing document you submit:

• Gross number of words typed in a Five-minute timed test
• Number of errors
• Net words per minute (one point deduction for each error)
• Your name and date must be on the document submitted to this office.
• And it must be signed off by a witness or from the typing website's electronic signature.
• Tests must be attached to the online application.