Visual Information Specialist

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S.

Customs and Border Protection, Office of Human Resources Management, Strategic Partnerships and Communication Division, located in Washington, DC.

Specialized Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Planning, directing, and producing original visual information and communications products (e.g., publications, presentations, videos, web content, email campaigns) for senior leadership or agency-wide audiences.

Developing, maintaining, and updating office or program web pages and email communications, including posting presentations, articles, speeches, and other content using HTML and web content management systems to effectively reach diverse audiences.

Developing creative visual concepts and integrated communication strategies, from initial client consultation through final delivery, to communicate complex or abstract organizational initiatives.

Creating, editing, and integrating professional-quality digital video, sound, graphics, and written content using Adobe Creative Cloud applications (e.g., Premiere Pro, After Effects, Photoshop, InDesign) and other communications tools.

Consulting with senior managers or program officials to clarify communication objectives, identify target audiences, and recommend appropriate visual and written media formats.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 01/30/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period. Major Duties:

Joining Customs & Border Protection (CBP) will allow you to utilize your expertise in developing original designs, concepts and visual styles for publications, exhibits, presentations, and websites utilizing video and animation software packages.

This position starts at a salary of $121,785.00 (GS-13, Step 1) to $158,322.00 (GS-13, Step 10).

Apply for this exciting opportunity to strengthen the Department's ability to perform homeland security functions by designing products based on requirements of the projected, that may be multiplicity of media and components of various media.

In this Visual Information Specialist position you will become a key team member of Homeland Security professionals involved in developing original designs; utilizing video and animation software packages such as Adobe Premiere Pro and Adobe After Effects; experience with virtual meeting platforms and Microsoft Excel to run pivot tables, create formulas, and pull metrics; developing presentations related to broad concepts or abstract ideas that often involve several themes; designing visual products from a multiplicity of media that are both conventional and non-conventional in nature; and stay abreast of DHS and CBP policies, programs, and audience interests, as well as, contemporary methods and trends in internal information and employee communication programs.

Typical work assignments include: Developing informational material that informs appropriate audiences of the agency's activities, plans, policies, programs, and communication programs in furthering CBP goals and objectives.

Consulting with customers in order to determine an appropriate method for communicating important subject matter and facts in a logical and concise manner.

Providing visual information services and content in support of HRM's strategic communication efforts.

Assisting in developing and shaping content for dissemination/publication via multiple communication channels including, but not limited to, SharePoint, Internet posting, social media posting, and print materials.

Planning, designing, and presenting multi-media, visual, and video products using necessary software and ensuring 508-compliance for use in publications and presentations throughout HRM and CBP and for the general public.