Visual Communications/UX Consultant (CC3/COM)

Full Job Description

Visual Communications/UX Consultant (CC3/COM)

71088481

Are you a customer- and process-oriented design professional interested in distributing information about behavioral health programs that benefit Washingtonians?

This communications consultant works with Division of Behavioral Health and Recovery program partners to develop functional and informative booklets, forms, web applications, and other materials with a focus on accessibility and usability.

If you are an effective relationship builder who takes initiative to work with partners to complete projects on time, this may be the position for you!

All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.

About the division:

The Communications Division provides strategic leadership and operational support for external and internal communications on agency business and strategic initiatives for the Health Care Authority (HCA).

About the position:

Under the direction of the Visual Communications Manager, this position plans, coordinates and implements marketing and user experience design (branding, design, accessibility, and functionality) communications for the Division of Behavioral Health and Recovery (DBHR) and for other programs as needed.

This position analyzes communications needs and creates solutions that, paired with written content, translate complex issues into clear, understandable information for a variety of audiences.

This position employs user experience designer skills in writing, visual communication, coding, and research to create functional and accessible products that support our mission, our values, and our brand.

This position is eligible to telework but may be required to report on-site to meet business needs, including twice per year for team meetings.

The default assigned work location of all HCA positions – both on-site and telework eligible positions – is within the State of Washington. This position reports to Olympia, WA.

Frequency of onsite work will vary based on business and operational needs. HCA has currently suspended the ability to support out-of-state telework.

Requirements

Some of what you will do:

• Plan, coordinate and implement the marketing communications and user experience solutions program for the Division of Behavioral Health and Recovery (DBHR).
• Develop and maintain DBHR brand standards.
• Plan, coordinate and implement user experience components of DBHR communications plan.
• Collaborate with DBHR communications contact, other communications consultants, the web and multimedia team, program/subject matter experts, and management to design, write, and edit communication products that follow agency brand standards and appropriate design methods for web and print use.
• Determine the most effective way of getting the agency’s message across in print and electronic media using a variety of methods such as color, type, illustration, photography, and various layout techniques, in accordance with agency standards and industry best practices.
• Develop and maintain image library for DBHR program to be used on web and print-based products.
• Establish and maintain production schedules and editorial calendar for publications and printing.
• Help develop and maintain brand standards for other HCA programs.

Qualifications

Required qualifications:

Qualifying candidates will meet one of the following criteria options:

Option 1:

• Bachelor’s degree in English, communications, journalism, humanities, public relations, visual arts, fine arts, or related field and
• Three (3) years of paid professional experience in graphic design or UX design.

Option 2:

• Associate or equivalent degree/certification for two (2) years of design school or college-level design training and
• Five (5) years of paid professional experience in graphic design or UX design.

Option 3:

• Seven (7) years of paid professional experience in graphic design or UX design.

Required competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• Demonstrated knowledge:
• Methods and techniques of visual design and printing, including use of type, illustration, photography, and various layout techniques.
• How to prepare electronic files for printing and provide detailed written instructions to printers.
• Using graphic design software, especially Adobe Creative Suite for the PC platform including Adobe InDesign, Acrobat Pro, Illustrator, and Photoshop.
• Prioritizing and managing multiple tasks and meeting agreed-upon deadlines.
• Web accessibility principles and experience applying them to products.
• Experience:
• Designing image-oriented materials, such as displays, and performing text-intensive page layout for lengthy publications and technical reports.
• Proofreading own work and the work of other communicators and providing constructive feedback.
• Designing forms and reports in InDesign and Acrobat Pro.
• Creating styles and templates in Microsoft Word for use by non-designers.
• Communicates effectively both in writing and verbally, present ideas clearly and concisely.

Preferred qualifications:

• Lived or professional experience with HCA programs (e.g. Apple Health, behavioral health, PEBB/SEBB, etc.)
• Professional experience:
• Print design
• Accessibility principles and standards
• PDF form creation
• Working and following up directly with clients
• Demonstrated ability to manage reviews and relationships with clients who have complex and dynamic needs
• Demonstrated ability to give and receive constructive feedback on creative projects

How to apply:

Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification.

To apply for this position, you will need to complete your profile which includes three professional references and attach in separate files:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume
• A portfolio that covers your recent graphic design work. May be either a PDF or a link to a website.

To take advantage of veteran preference, please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.

Additional Information

About HCA:

Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery.

Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.

What we have to offer:

• Meaningful work with friendly co-workers who care about those we serve Voices of HCA
• A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package WA State Government Benefits
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
• And free parking!

Notes:

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.

HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency.

HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA’s mission.

Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace.

Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description.

Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply.

If you have any questions about the required qualifications or how your experience relates to them, please contact us at HCAjobs@hca.wa.gov.

Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Jake Nelko at jake.nelko@hca.wa.gov or 360.725.0945.

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

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