Visitor Services Associate

Full Job Description

This position is in the Operations & Customer Experience Division of the South Carolina State Museum Commission.

The Visitor Services Associate is a guest-facing position that takes shifts between running the museum’s admissions desk and operating the museum’s 4D Theater.

If you love interacting with people and have a passion for arts and culture, we’d love to meet you!

Responsibilities and Duties:

• Operating the museum’s ticketing system, checking in guests as they enter and reserving showtimes at the museum’s theaters.
• Operating the museum’s 4D Theater, including checking in guests, starting shows, maintaining glasses stock, and assisting with basic troubleshooting.
• Providing exceptional customer service to guests, resolving problems, and remaining up to date on museum offerings.
• Answering the museum’s main phone line to assist guest inquiries and transfer calls.
• Assisting in maintaining inventory of supplies, including ticket stock, brochures, and maps.
• Maintaining cleanliness and organization of the State Museum’s admissions desk, 4D Theater and main lobby.
• Supporting the State Museum’s programs, exhibitions, and special initiatives through visitor engagement.

Requirements

Education and Experience:

• High school diploma or equivalent
• Previous experience with customer service, amusement organizations, theaters, and/or retail preferred
• On-the-job training provided

Physical Requirements:

• Prolonged periods of standing and walking throughout the museum lobby
• Must be able to lift up to 25 pounds at times

• Must be available to work a flexible, rotating part-time schedule, including weekends, holidays, and occasional evenings. Core hours for this position are Tue–Sat (9:30–5) and Sun (11:30–5), with occasional Monday or early/late event coverage.

Additional Information

Schedule:

• Core museum operations hours are Tue-Sat: 9:30-5:00 | Sun: 11:30-5:00, with occasional need for morning, evening, or Monday event coverage.

Perks:

• Work in a dynamic, mission-driven environment with a supportive team
• Complimentary general admission and attraction tickets
• Employee discount in the gift shop
• Membership discount options with reciprocal admission to 1,000+ other museums across the US.

The State Museum Commission is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.