Victims Assistance Program Manager

Full Job Description

This position is under the direction of the Chief of the Investigative Services Branch within the Visitor and Resource Protection Directorate Division and is responsible for providing leadership and oversight for a comprehensive Victim Assistance Program for the National Park Service.

Open to the first 50 applicants or until 03/19/2026 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.

All qualifications must be met by the closing date of this announcement-03/19/2026-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience.

To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time).

If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.

To qualify for this position at the GS-13 grade level, you must possess all of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-12 grade level in the Federal service (obtained in either the public or private sectors).

Experience at this level must include all of the following: 1) Providing programmatic leadership, oversight, and direction for a services oriented program including developing goals, objectives, strategies, standards, policies, and procedures for implementation; 2) Conducting program evaluations, analyzing data, preparing reports, and recommending changes to improve the effectiveness, efficiency, and compliance of a program; 3) Serving as a technical expert and agency representative on issues to internal leadership, external partners, and interagency working groups; 4) Providing training, technical assistance, and guidance to stakeholders on policies, procedures, and best practices; 5) Managing program resources including budgets, contracts, agreements, and interagency funding mechanisms to support services delivery; and 6) Exercising supervisory responsibilities, including assigning work, evaluating performance, addressing conduct or performance issues, and overseeing staffing actions for personnel.

You must include hours per week worked. You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience.

One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated.

You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies". Experience listed as full-time will be credited at 40 hours per week.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

Major Duties of the Victim Assistance Program Manager position include, but are not limited to the following: Leads the service-wide VAP by developing goals, objectives, policies, procedures, and guidance to ensure victims of crime receive their statutorily mandated rights and services.

Creates, interprets, and implements policies and standards; analyzes crime and program data; prepares reports; ensures bureau compliance with federal victim assistance laws; and recommends programmatic improvements.

Executes full supervisory responsibilities including assigning work, evaluating performance, addressing discipline issues, overseeing hiring actions, and ensuring staff receive necessary training and development.

Serves as the NPS representative with decision-making authority in interagency forums, coordinates with federal, state, tribal, and local partners, and provides authoritative guidance to internal and external stakeholders on victim assistance matters.

Prepares and implements annual budgets, oversees funding within interagency agreements, manages contracts and procurement actions, and sets funding priorities for major projects and program needs.