Victim Programs Services Manager (Open and Promotional)

Full Job Description

The exceptional victim services professional hired for this position will be responsible for:

• Coordinating, implementing, directing, managing, and evaluating county-wide victim services and programs.
• Assisting in the development, implementation, and evaluation of goals, objectives, policies, and procedures related to victim programs and services.
• Selecting, training, and providing direction to subordinate professional, technical. and clerical staff.

The District Attorney's Office
The mission of the District Attorney's Office is the prosecution of adult and juvenile offenders, enforcement of consumer and environmental laws, provision of legal and investigative support to other law enforcement agencies, and dissemination of public information about law enforcement. Through our victim services programs, we also seek to aid those victimized by criminals.

The Ideal Candidate
The ideal candidate will have:

• Experience managing, planning, implementing, and evaluating victim advocacy program services.
• Knowledge of the laws, codes, and regulations governing victim programs.
• Knowledge of the current trends in support, research, treatment, and outreach education related to victims of crimes.
• Bachelor's Degree in sociology, psychology, administration of justice, counseling, or a related field.
• Superior interpersonal skills with expertise in motivating and developing staff.
• A positive and flexible outlook and excitement for new challenges.
• Excellent oral and written communication skills.
• Excellent organizational ability for handling multiple tasks and urgent issues quickly and simultaneously.
• Initiative and sound independent judgment when responding to the public and dealing with problems.
• Creative solutions when dealing with programmatic and staff issues.
• Experience in supervising, evaluating, and training personnel.

Requirements

Duties may include, but are not limited to, the following:

• Organize, supervise, and monitor county-wide victim programs, services, and events.
• Participate in the development of goals, objectives, policies, procedures, and priorities for the victim programs.
• Maintain an effective working relationship with a variety of public and private organizations, including staff in other County departments and community agencies.
• Evaluate the sources of outside funds, prepare and submit grant applications, and administer secured funds.
• Provide staff assistance to higher level management on victim program or service issues.
• Select, supervise, train, and evaluate professional, technical, and clerical subordinates.
• Perform related duties as assigned.

Qualifications

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• Four years of experience in a public safety, health, social services, or community-based program that included responsibility for program planning, client or customer services, program evaluation, budget administration, or community resource coordination.

Knowledge of:

• Principles and practices of public administration and program management, including planning, implementation, and evaluation.
• Principles and practices of effective victim advocacy programs, including current trends in support, research, treatment, education, litigation, or related services.
• Principles of personnel training, supervision, and evaluation.
• Laws, codes, and regulations governing victim programs.
• Community resources available for victim support work.

Skill/Ability to:

• Organize, direct, and coordinate program services.
• Work cooperatively with other County departments and public and private organizations.
• Analyze problems accurately, develop recommendations, and take appropriate action to resolve them.
• Prepare complex and detailed written reports, procedures, grant applications, and contracts.
• Speak effectively to diverse audiences, including professional, clinical, and citizen groups.
• Apply principles and techniques of community organization, including community awareness, resource coordination, and mobilization of diverse community groups, as appropriate.
• Train staff and coordinate activities of contractors, volunteer groups, and staff.
• Communicate effectively both orally and in writing.
• Establish and maintain effective work relationships with those contacted in the performance of required duties.

Additional Information

Open & Promotional. Anyone may apply.

Current County of San Mateo and Superior Court of California, San Mateo County employees with at least six months (1040 hours) of continuous service in classified regular, probationary, or extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score The examination process will consist of an application screening (weight: Pass/Fail) based on the candidates' application and responses to the supplemental questions.

Candidates who pass the application screening will be invited to a panel interview (weight: 100%).

Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification.

All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.

All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online.

If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply.

Responses to the supplemental questions on the online application must be provided. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

Online applications must be received by the Human Resources Department before the final filing date.

TENTATIVE RECRUITMENT SCHEDULE

Final Filing Date: March 11, 2026, by 11:59 p.m. PST
Application Screening: Week of March 16, 2026
Panel Interviews: April 8 and/or 9, 2026

Finalist Interviews: April 17, 2026

About the County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure all employees are welcomed in a safe and inclusive environment.

The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply.

Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

HR Contact: Chet Overstreet (02192026) (Victim Programs Services Manager - D137)