Veterans Service Representative

Full Job Description

The incumbent will serve as a Veterans Service Representative (Authorizer) at a VA Regional Office.

The incumbent of this position will adjudicate claims, authorize payments, and input data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 02/17/2026.

GRADE REQUIREMENT: To receive CTAP selection priority, your grade level upon Reduction in Force must be at least GS-11 with promotion potential of at least GS-11.

MINIMUM QUALIFICATIONS: You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-10) in the normal line of progression for the occupation in the organization.

Specialized experience is defined as experience adjudicating and authorizing veterans' claims for disability compensation, disability pension, death compensation, death pension benefits, and/or life insurance benefits.

OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D.

or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related.

Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g.

have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week.

Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: The work is mostly sedentary. Typically, the employee sits comfortably to do the work.

However, there may be some walking, standing, bending, and carrying of light items such as papers or books. No special physical demands are required to perform the work. Major Duties:

Specific duties include: Serves as an Authorizer reviewing all required work of other Veterans Service Representatives when a second signature is required.

Reviews and approves work for technical accuracy, clarity, thoroughness, and sensitivity of notification.

Ensures that notices of decisions are prepared with an empathetic tone and are complete and phrased in terms that the claimant can understand.

The VSR (Authorizer) must be familiar with rating procedures to ensure proper notification to the claimant.

Makes administrative decisions and special determinations relating to qualifying military service, character of discharge, domestic relations contested claims, homicide, presumed death, line of duty, or willful misconduct, corpus of estate, and violations of U.S.

Penal Code, related attorney fees, administrative error, and fraud.

Authorizes administrative decisions made by other Veterans Service Representatives including character of discharge, line of duty, or willful misconduct, corpus of estate, and apportionment decisions.

Explains a final decision if a veteran expresses an indication of dissatisfaction with a determination (filed in person, by telephone, or by mail).

The VSR (Authorizer) will explain the decision in question in an effort to gain acceptance of the determination, and also explain the post-decision review process.

Uses electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation.

Acts as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims.

Work Schedule: Monday through Friday (actual times to be determined between 6AM-6PM).

Compressed/Flexible: Compressed Telework: Available Virtual: Not Available Position Description Title/PD#: Veterans Service Representative; 02105A