Unemployment Compensation Tax Agent
Commonwealth of Pennsylvania
FreshPosted Mar 11
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Posted: March 9, 2026 (4 days ago)
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Unemployment Compensation Claims Intake Interviewer- Philadelphia Northwest
Commonwealth of Pennsylvania
Department of Labor & Industry
Location
Pennsylvania, 17120
Salary
$45,907 - $69,203
per year
Type
Full-Time
More Other jobs →Closes
March 23, 2026
Job Description
Summary
This job involves interviewing people who are applying for unemployment benefits, either in person or over the phone, to collect their information and help process their claims quickly.
You'll explain their rights, check for any issues that might affect eligibility, and keep accurate records to support Pennsylvania residents during tough times.
It's a great fit for someone with strong people skills, attention to detail, and experience in customer service who wants to make a difference in public service.
Key Requirements
- Successful completion of the Unemployment Compensation Intake Interviewer Trainee program or equivalent
- Three years of customer service or office support experience
- Ability to conduct interviews in person, by telephone, mail, or internet to gather claimant data
- Knowledge of Pennsylvania Unemployment Compensation laws and procedures
- Skills in entering, retrieving, and modifying data in computer systems
- Experience identifying eligibility issues and conducting fact-finding
- Strong communication skills to advise claimants on rights and responsibilities
Full Job Description
Are you looking for a career in public service? Look no further than the Pennsylvania Department of Labor & Industry's Unemployment Compensation (UC) Claims Intake Interviewer! This position conducts interviews with claimants in person and by telephone at the assigned PA CareerLink® location to take initial, continued, or additional claims for unemployment benefits. Apply today to become an essential part of our team that provides Pennsylvanians with the efficient, timely customer service they deserve!
Requirements
The UC Intake Interviewer assists customers who file claims for unemployment compensation in person, telephone, mail or via their Internet.
You will be responsible for conducting interviews with claimants to gather information and pertinent data to establish valid claims for benefits in accordance with Pennsylvania UC laws.
Work involves entering and retrieving data, modifying records, processing claims, as well as identifying issues that may affect the eligibility of claimants for benefits.
You will have the opportunity to contact claimants, employers, other service centers, or agent offices to obtain clarification of data to expedite processing of claims. Additional duties to include:
- Advising claimants of their rights and responsibilities
- Conducting fact-findings to identify issues that may affect claimants eligibility
- Preparing and mailing forms to verify wage and separation information
- Maintaining up-to-date records of claimant information
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.
- Works hours may vary based on operational needs and may be negotiable.
- May work in other UC Connect PA CareerLink® locations as needed.
- May be required to travel to Harrisburg as required, overnight travel may be required.
- Travel expenses will be reimbursed.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
Telework: You may have the opportunity to work from home (telework) part-time after the successful completion of the required probationary period.
In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.
If you are unable to telework, you will have the option to report to the Philadelphia Northwest headquarters office. The ability to telework is subject to change at any time.
Additional details may be provided during the interview.
Qualifications
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Successful completion of the Unemployment Compensation Intake Interviewer Trainee program (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- Three years of customer service or office support experience which includes two years of experience resolving customer impact issues; or
- Any equivalent combination of experience or training which includes two years of experience resolving customer impact issues.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
Legal Requirements:
This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment.
Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.
Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.
The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.
All diverse candidates are encouraged to apply.
Additional Information
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
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