UI Collections Specialist-Columbia

Full Job Description

About Us

Business is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state?

Year after year, experts pick our state as one of the best in the country for doing business. Just last year, South Carolina announced more than 8,000 new jobs and $9.12 billion in capital investment.

Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses.

And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina’s mountains and coast.

Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity!

Are you looking for a meaningful position at an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, great retirement benefits, and work-life balance?

If so, continue reading to discover your chance to make a difference at DEW!

Job Description
This position reports to the Collections Department within the Unemployment Insurance (UI) Division in Columbia. The UI Collections Specialist will be responsible for the recovery of debts owed to the agency by claimants and employers to ensure system integrity and viability in accordance with agency policies and procedures. In accordance with Federal/State laws and regulations, the incumbent will exercise judgement and initiative to carry out the agency's collection efforts on claimant and employer debts.

If you’re ready to take on this challenge and help support South Carolina’s workforce system, please apply. We look forward to hearing from you!

Requirements

Education and Experience
A high school diploma and one (1) year experience in a call center, account documentation, or collections environment.
Additional Requirements
Must have working knowledge of Microsoft Office Products with emphasis on Microsoft Excel.

Qualifications

Excellent communications and the ability to negotiate successful outcomes with internal and external customers, must be customer-focused with a strong sense of ethics and integrity. Ability to remain calm in stressful situations and the ability to be persuasive, persistent, and firm when needed.

Additional Information

Supplemental questions are considered part of your official application. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.