Transportation Assistant -Benefits/Travel

Full Job Description

The position is located under the Business Office (BO) at the Eastern Oklahoma VA Healthcare System (EOVA HCS). The incumbent will report to the Mobility Manager.

The incumbent works closely with staff to ensure the Beneficiary Travel, Special Mode Transpiration, Fraud Prevention, Patient Funds and Ambulance billing programs are in compliance.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/20/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Knowledge of directives, policies and handbooks; Knowledge of Beneficiary Travel; Must have knowledge of and be able to apply extensive transportation regulations, methods and practices to perform a wide variety of interrelated or nonstandard transportation support assignments and resolve a wide range of problems.; Knowledge of validation, control and maintaining accounting records for many travel accounts and make frequent dollar amount adjustments of those accounts.; Knowledge of beneficiary travel reimbursements, claims, and expenses.

Knowledge of computers, software applications, databases, and automated systems.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Major duties of this position include, but are not limited to: Evaluate all aspects of fraud research and prevention in accordance with Policy.

Customer care in accordance with policy and ICARE program. Corrects discrepancies between Veterans Personal Finance System and Financial Management System balances.

Review eligibility of each Veteran before authorizing Ambulance billing payments.

Review eligibility of each Veteran before scheduling Special Mode Transportation, including review of CPRS Bene-Travel consults.

Compile and submit daily clerk report summarizing all vouchers processed, phone calls and customer service interactions. Prepare data processing report for daily batch review.

Transfer Beneficiary Travel voucher daily batch to Fiscal Office. Process receipts and withdrawals for Patient Funds in Veterans Personal Finance System.

Attends to all details of voucher processing to prevent the processing of fraudulent claims.

The incumbent communicates and interacts with patients and their family members in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and geriatric patient.

The employee will have regular and recurring contact with personnel external to the agency for the obtainment of services, sharing of information and authorization, clarification or denial of payment.

Work Schedule: Full Time, Monday through Friday, 8:00am to 4:30pm Telework: This position is authorized for telework - situational (ad hoc) and has NOT been authorized as remote.

Location negotiable may be discussed during the interview process to meet the Return To Office requirement. Virtual: This is not a virtual position.

Position Description/PD#: Transportation Assistant -Benefits/Travel/PD12761A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized