Transportation Assistant

Full Job Description

Veteran Transportation Service (VTS) will operate within the Service located at the Western North Carolina VA Health Care System located in Asheville, North Carolina.

The incumbent reports directly to the Supervisor, Mobility Manager at the VA Medical Center.

This position is a Transportation Coordinator at the facility level and acts as the primary contact to Veterans for transportation needs.

o qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/23/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education, as described below: You will be rated on the following Competencies for this position: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Maintaining policies and procedures as they relate to the Beneficiary Travel Program and patient care; arranging a variety of modes of transportation with vendors; analyzing data and generating various reports; handling invoices; using and navigating multiple/various databases and software applications; and communicating with others at various levels.

You will be evaluated on the following Competencies: Administration and Management Auditing Clerical Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is sedentary; however, some walking and standing may be required.

Work Environment: Work is performed in a medical center setting where there can be contact with patients who may have emotional disorders as well as a communicable disease.

There is hectic interaction with other staffing the office. which may cause anxiety as well as mental and emotional stress.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

The coordination of transportation function is multi-faceted and diverse. The three major areas of responsibility are:

Scheduling, Data Collection, & Tracking Support;

Consult Management responsibilities;

Program Support responsibilities. The incumbent must have knowledge of clinical services, related software, and programs as they relate to clinical computing and office automation.

Major duties include but are not limited to: Performs work involving consult management, appointment scheduling and admissions scheduling.

Daily responsibilities include collecting, compiling, and tracking data and statistical information in support of Veteran Transportation Service (VTS).Performs a basic analysis of the data and generates a variety of reports.

Incumbent will evaluate documents, e.g., sampling plans, permit applications and other data collection forms. Aggregates in-coming data from a variety of sources.

Reviews documents, reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate. Enters pertinent information into an automated tracking system.

Receives DSS extracts to verify that the workload being captured in DSS is correct.

Maintains automated system of program-specific data to track items such as service project milestones, progress reports, program trends, performance measures, compliance strategies, etc.

Interacts with various other transportation services such as Emergency Medical Service (EMS), Volunteer Transportation Network (VTN), Disabled American Veterans (DAV),Veterans of Foreign Wars (VFW) etc., and other transportation providers.

Performs other related duties as assigned. Work Schedule: M-F 0730 - 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant/PD00844A